The UPS Store — Local services in Bloomingdale

This has been one of the absolute most miserable experiences in customer service I have ever endured.

First and foremost, if you read anything, understand that this store is not "UPS"... it is a third party guy who you give money to, who then pays UPS to take the packages.

I had an emergency situation which required me to overnight a very important legal document out of state. It was extremely time sensitive and we paid top dollar to have it delivered. It never arrived.

When I went back to confront the gentleman about it he was very apologetic, but he kept talking over me and interrupting me in conversation. He basically told me it was out of his hands, but he refused to put me in contact with anyone who could help me. Given the sensitivity of this document, this was not a "Well, guess we'll wait around to see if its found" situation.

Upon calling the help number and being transferred a few times, the tracking number shows that driver never scanned the package to receive it. This could be because the driver never received it, it was stuck to another package, or negligence on the driver's part. Anything is possible. However, in speaking with the guy behind the counter since the item was lost, he has a very "not my problem" attitude about it.

As the services were not fulfilled (and the package is still lost-- has been for nearly a week now), we asked for a refund but were told he could not issue one until an investigation was completed.

Do not use this store. If you have the flexibility to choose another carrier, look to the large sign across the busy street. The facility is much friendlier, much better staffed, better equipped, and far...

I give them a star cuz I want to write my review of this place. THIS PLACE IS A JOKE!!!!!!! I called this afternoon trying to asked for help to track my package since I missed the delivery date( a package requires signature). I called then a guy pick up the phone and try to help. Thanks for that. But when I gave him the tracking number, problem comes up ,I tried so hard to sad it slowly and tried to make sure I pronounce it on a right way , however, I received [maam your pronunciation is incorrect you confusing me . said it on an unfriendly way] I hang up the phone cuz I can’t talk with him anymore. first of all, English not my first language sorry for the Asian accent.i don’t want that either, I wish I could speak English like a native. But you don’t have to being a racism... how would you feel if you are the one being treated differently? ? I won’t respect you if you wear a colored glasses...

I don’t typically write reviews but this Bloomingdale, IL UPS store has the worst customer service I’ve EVER experienced. I usually go to the Schaumburg location (even though this location is closer to my home) but they were closed so I decided to go to this one. I went there last year and customer service was poor but i thought I’d give it another try. The experience today was absolutely the worst ever and I’m so sorry I gave the store another chance. He told me to leave his store just because I didn’t have an Amazon return label. I told him very nicely, the Schaumburg store scans the label and prepares one for me in fact they just did it for me last week. He said go back to that store then and leave my store NOW!!! Seriously, I can’t believe this owner is still in business; this guy needs to be reported to UPS Headquarters. Definitely does not have customer...