Newbury Health Spa — Local services in Boston

Staff here is friendly until it comes time to pay… I paid for three 1 hour massages for family members on Mother’s Day and gave almost 50% tip for each and the lady up front said it was not enough and that I should give $10 more . I found it strange and not appropriate but I did without questioning. I remembered I had one $5 off card coupon they gave me last time so I gave it to them and they accepted it with hesitation. I said it’s fine if i cant use it. It was only $5, no problem. Then minutes later while I waited for them to finish. Supervisor comes out to question the fact that I used one $5 coupon to which I said ok here’s the $5 and just know that I gave 50% tip and extra $10 because the lady up front asked. Once the supervisor realized what happened he came back out and offered three $5 off cards for next time. At this point I realized this would be my last time there so I refused them. I thought they were different here because it wasn’t my first time and previous times had positive experiences. Idk if there was miscommunication issues but I let it be known it was the last time I bring my business here. It seems to be a reoccurring theme at similar establishment to ask for more and more tip but questioning the one $5 off card that THEY gave me to use is ridiculous. There are many other establishments on Newbury st to check out, hopefully they treat customers...

My friend and I booked a massage through Groupon. When we arrived we were told we had to have a shared room or wait 20 minutes for private rooms. We decided to use the shared room. 30 minutes into our 90-minute massage, the manager walked in and asked us to move to private rooms as a couple had arrived, which was so unprofessional. I said we didn't want to move but they insisted. They told us to wrap ourselves in the towel and go to the other rooms. They categorically told us that no one else was outside. Yet, as we went to the other rooms, there was a customer in the lobby who saw us. This was not only unprofessional but unsafe, embarrassing, and messed up. I couldn't stop tensing up after that, I was fuming. After the massage, I insisted on a refund because I was so upset about what happened. They apologized but also refused to admit that they did anything wrong because the customer who was in the lobby was a woman - which is not the point, they told us no one would be there. In the end, they said they couldn't refund us as we purchased through groupon. Instead, they gave us two 30-minute massages for free in the future. Which is useless, since we never want to go back there. I...

I booked a couple massage. As we entered- they couldn’t speak English, very hard to communicate. We were asked to talk to some unknown person on the phone in English.

The massage was not good, the oil they used was not a good. Felt like she is just applying oil on my body.

While checking out, we were paying by phone and one of the worker was peeping into the phone after asking them not to. We were too uncomfortable using phone around them.

We did not like the service so we decided not to pay the tip. After checking that we did not pay the tip they did not let us exit and closed the doors demanding tip otherwise the wouldn’t let us leave.

Too bad experience, they need to hire a new staff or improve...