Brookshire Brothers — Local services in Brenham

On 9/30/2023 the bumper of my brand new vehicle I’ve only had for 3 months was damaged by a very deep drain grate slope that is right after the Brookshire Brothers Tobacco Barn’s drive thru. There is now PAINT MISSING from the bottom of my car. The drive thru is not small vehicle friendly, and there are no warnings, signage or paint on the ground directing cars away from the hazard. The entire parking lot is full of these low lying culvert drains, with evidence of scraping cars on every single one.

I called the store to explain what happened and seek compensation for damages and spoke with an assistant manager named Miranda who took my name and number, and said she would hand it off to main store manager Bobby. I NEVER heard back. I know employees here who told me after I called, Miranda was running around speaking negatively at the fact that I even called saying it’s “not our responsibility”. Very unprofessional.

I then attempted to contact BB corporate via their “Contact Us” section on the website, and explained this situation in detail, and it has been 2 weeks and I have not received any phone call or email.

Clearly this company does not care about their customers’ concerns on a store or even corporate level.

Attached are photos of my damaged vehicle as well as the sloped area and drain grate that...

I try to avoid this place, but it is close and sometimes, out of desperation I have to give in. I feed a cat at my office and discovered today I was out of food. I went there and got a box of 24 cans. Took it to the office. HAD A TERRIBLE STENCH when I opened the box. The labels were I guess eaten off the few cans I saw and there was matter inside the box. Took it back, of course. Was not given my money back because I had thrown away receipt. Cashier said all they could give me was a card with credit on it. There was no one with any authority to handle the matter. Since I don't plan on stepping foot in there again, I handed the card 23.05 to a lady who was checking out.....That place is dirty and I checked for the same item on line and everyone else had it at a cheaper price. Don't know why anyone goes there.........It...

This is a basically an expanded convenience store. Limited selection, high prices. There are never more than 2 cashiers unless they call for help when they get backed up. Pluses: store is easy to navigate due to its small size and they always have baggers, I have never once had to bag my own groceries. These 2 factors, along with plentiful handicapped parking, make it ideal for elderly and disabled people. Cashiers are pretty efficient, line hold-ups are usually due to customers who can't get their food stamp cards to work. Customer service experience is halfway between walmart and HEB. If you try to do your "big" shopping here it would be a budget killer, use it to pick up a few things on your way...