
Maybe it is the way some people approach.... I flew two weeks ago with JetBlue and I bought brand new luggage ''samsonite''at this store. Unfortunately when we came back our luggage was completely destroyed. I complained with the airline, manufacturer and they did not help. As my last resource I decided that I should go back to the store where I made my purchase. I did save the tags because of the 10 year manufacturer guarantee but not the receipt. One of the store managers was able to help and he did it very professionally. I have to thank César and Barbra who pulled out my receipt from two weeks ago and did not play around with me to keep store credit or etc. The store was super busy, thanks for the good service...
Read moreI've been shopping here for as long as I can remember the staff is absolutely amazing I had a few times where I was sick and running Li in the store was closing but I basically just open to my mouth and ever since then they make sure not to rush me when the saurus closing which I think it's really nice because some of us who have handicaps need a little extra time because sometimes they hire people and even before it's 9 o'clock they rush you add of their the stores could it be on fire or something but I did complain about that and they're much better than that they sell absolutely everything and anything you could possibly dream of it's a great store it really is I just love it...
Read moreI bought luggage here before our trip. The day we were packing and leaving we noticed it was damaged and it could not zip up properly. However we had to use it as we had no other choice. I came back with it after my trip to return it. Apparently the tag did not match the suitcase. Obviously no one had to believe me that this was the actual tag that belong to the suitcase and it was damaged before we left. But glad they did. After talking to several people, they decided to give me a credit. Really appreciate their understanding and believing me even though it all seems like it was made up. Thank you management team! We will be continuing to shop there for...
Read more