Chetco Trader Pawnshop — Local services in Brookings

I bought a guitar from Chetco Pawn in Brookings as a birthday gift for my 12-year-old daughter. I was excited to support a local business instead of buying online—and spent about the same amount I would have for something new.

But when we got it home, we discovered the guitar was broken. It turns out they don’t test all the instruments before selling them. When I went back hoping to return or exchange it, I was told all sales are as is. If they don't test the guitars before they sell them to the public they should make that known. I was told take it somewhere else to get it fixed. Now I'm spending even more money. That policy was never mentioned when I made the purchase—only after the sale, when it was too late.

It’s incredibly frustrating and honestly feels like we were taken advantage of. A little transparency would have gone a long way. This was supposed to be a special gift, and instead, it turned into a disappointing and expensive lesson. I’ve never written a bad review before, but people deserve to know what they’re...

Me and my husband love Sam. When we lost our child he made an effort to cheer my husband up gave him a sweater and a bandanna bow from his favorite band. We were new in town and barely knew him and when he heard about what happened with us he took time out of his day to go to my husband‘s work and give him a hug and tell him he was going to be OK. Everyone in that store is stand up they are great people and they will always do the best they can. Humans make mistakes don’t let the bad reviews fool you these are great people and this is a great...

I recently bought a new gun from here, he gave me an excellent deal and provided wonderful service. When I went to go test it out it had a problem, I took it in to him and he took it home to personally examine it to make sure everything was working properly. He called me the next day to say it was a default and is sending it in to get the problem resolved. I am very pleased with the customer service and help he has given me. I’m thankful I now have a place to go for all my gun needs. You guys have a customer for life!

Sincerely, a very...