Swarovski — Local services in Broomfield

Rude staff, Terrible Service, Will say anything to make a sale. I have 2 pairs of earrings and a necklace - I loved the jewelry and thought the company was great until yesterday when I found out I had been lied to. See, I had one pair of earrings that I wore all the time but some of the crystals had gone missing. For my birthday, my husband and I were in there shopping and I was interested in another pair and mentioned to the sales person about the pair I had with missing crystals. She told me to bring them in and they would send them in and have the missing crystals replaced at no charge. I was surprised and so impressed we bought another pair of earrings and a necklace. Yesterday I finally took the first pair in to have them repaired. Melissa of the Flatirons Broomfield store (the same store where I bought everything and where I was told to bring in the earrings in the first place) told me I should go somewhere else or pay $50 but really I should go somewhere else. She asked me for my receipt about 6 times (even though I kept telling her I didn't have it and I'd had the earrings for years). I was stunned by her response to me! I told her what I had been told and she said they don't do that, she basically called me a liar and again told me to go to some other jeweler in the mall. I wasn't even that upset that I would have to pay as much as I was at how rude Melissa was to me and her repeatedly telling me to go somewhere else. I just wanted the missing crystals replaced in my favorite earrings. This store just went from one of my favorites to I will never buy anything from...

Don’t shop here or expect quality care of your product. I needed a piece fixed so it needed to be shipped and was in the original box and padding. You would think a store that deals with delicate items would handle with care but that is not the case. My item was not able to be fixed and they broke it worse than it was previously. Nobody said it was broken more, we discovered after we left the store. Since I signed the waiver they are not responsible for the item. If you can’t trust them to be honest, safely ship or handle their own delicate products why bother...

Such lovely products but this store doesn't seem to be very organized. Ordered a ring and was told they would communicate the status of the shipment. After several weeks and many calls we have received conflicting information. We even went into the store and it was closed during business hours -when all the other stores were open. Hope they get it together because Swarovski has such great products. This store could...