Wedding Design Center — Local services in Buena Park

Bought my oldest daughters first prom dress there last year and both of my daughter's prom dresses there this year. For my oldest, she picked a dress from their order book and they called and said yes it was available and what the price was. They ended up ordering a different dress because the one she wanted wasn't available after all. They didn't ask if the other dress was ok with us. Luckily my daughter liked it even though the top and the straps were different and the color was a little different as well. For my second daughter it was a disaster! We ordered a dress from their book. Tried it on when it came in and she looked beautiful! The only thing was that it needed the length hemmed and some mesh added to the front as the neckline was a little lower than what she was comfortable with. When they finished the alterations, the dress did not fit her at all! It was about 4 inches from being able to close in the back. The young sales girl asked a few times if we had them take the dress in on the sides. We told her no just the hemming on the bottom and adding a small piece of mesh to the chest area. They answer was to add a corset to the back which completely changed the look of the dress as there were appliques and designs to the top. There was no other option. The owner made us pay for more for the additional alterations after we already paid for the alterations to the length. Later when we picked up the dress the sales girl said the owner was having a hard time with personal issues and problems and maybe mixed up the alterations in the first place. The point is they destroyed the dress, were unprofessional, and proceeded to have me pay for their mistake. I let it go as to not embarrass my daughters, but will not go there again. Paid...

customer service from the lady that helped us was good, she was helping me find a dress to attend a wedding!the dresses are mostly pretty, the pics i took were my favorite. all their “casual” simple dresses were like 300 or 200 around there . my dress i think was 120 so you’d expect the fabric to be good right…she had to tailor (idk how to spell it) the dress i had because it didn’t fit me right, well when the dress was ready like a week later we picked it up and the wedding was the next day. while wearing the dress i literally didn’t do anything and i see pieces of fabrics coming off… and i was barely walking into the ceremony!! through out the night the same happened everywhere else..pieces of thread coming right off i was so upset. I was already upset about the price but we needed a dress asap and i really don’t know about any dress stores anywhere (im not a dress girl at all) and my dad pushed me to get it. i don’t know about their refund policy but i don’t even want to try to return it now, it’s been way too long. Just make sure to ask about it im not sure if all their fabrics are like...

Helper was very sweet. But the owner was very RUDE and charged us $20 per dress to try on, then yelled at the helper not to try anymore on us..they were busy...totally blew my 14 year old daughters experience....and we left. Don't spend a dime here. Never had such horrid service...ps...sample dresses FILTHY

UPDATE: I understood everything that was said. The young lady was sweet and helpful. After the 3rd dress no customers were in the store. And the female owner said samples had to be hung up. So we walked out. All I wanted was an apology. ( my daughter is 14 and this is a special day ) I will delete review as of tomorrow. As I don't want to harm a business permanently. But I wanted you to own your part as a...