The Computer Dept. - Burlington — Local services in Burlington

I made the mistake of having all the digital photos and videos I've ever taken on an external hard drive with no additional backup. The drive was only around 4 years old and was only used for storage. One day the drive stopped working. I couldn't put anything new onto it. I couldn't take anything off of it. I contacted several different IT and/or computer repair companies. Not one of them would touch the drive. Each and every company told me I would have to send it off to be rebuilt and would cost me between $1000 and $1500. They all said that I may have lost the contents of the drive forever. All my children's photos were on the drive. 19 years worth, so I knew I'd eventually have to try it.

Then I met Charlie from the Computer Department of Burlington at a networking event. I explained the situation. I told him what kind of drive it was and what happened. He was the ONLY person to say, "Bring it in and let me have a look." I brought it in to Charlie the next day. Two days later I had 235GB worth of content (everything) restored from the old drive and placed onto a new external hard drive. I can not say thank you enough for what the folks (especially Charlie) at the Computer Department did for me. The whole thing cost me $235 and that's including the new drive. And yes, for any one who's curious, I've gotten a cloud based solution...

One of the things I liked about working for a state agency was that whenever something went wrong with my computer, all I had to do was call someone from computer repair and they would fix the problem. Well, now I have The Computer Department in Burlington to help me with all of my home computer issues. When my ancient Dell desktop crashed permanently, they were able to save all of the data on the hard drive. When my old laptop finally gave up, I bought a used laptop from them. I have loved this laptop. After several years, it needed major repairs. I didn't want to retire it and they fixed it so it's as good as new and I didn't lose any data. While they were working on it, I bought a second used laptop from them. I love this one too. These laptops are a much higher quality than what I could afford if I'd bought them new and they used their expertise to help me select one that fit my requirements perfectly. When they do a repair, if there are things that still aren't working right, they will work on it until everything is corrected. I once read that the measure of a company isn't that they always do things perfectly; it is how they respond if problems occur. These people excel at computer repairs. They're smart, personable and I trust them completely to do a wonderful job on my computers. Our community is fortunate to...

Being new to the area and not very tech savvy, when I had to buy a new computer with Windows 11, I checked various local places so I could get my data transferred from the old to the new laptop. I checked out places on the internet and read the reviews, etc. and decided on The Computer Department in Burlington. They did a top-notch job with the transfer. Again, not being tech savvy, I did something wrong working with the new squirrelly Windows 11 set-up and somehow locked up the computer. I took it back to The Computer Department and they fixed my problem in no time at all. They also tweaked a couple of things for me so I found it easier to work with Office 365 in Windows 11. I found the personnel at The Computer Department extremely knowledgeable, very professional and the prices reasonable. I know where to go the next time I mess...