The Home Depot — Local services in Butler Township

The worst experience of my life, still not sorted out. I will never buy appliances from the Home Depot ever again, the most unknowledgeable crew ever showed up, I don’t even know how they drove the truck they were in. Didn’t speak English, didn’t have any knowledge of the work they were doing, damaged multiple appliances, didn’t hook things up correctly, didn’t assemble appliances correctly, had screws left over when they put things together that they didn’t know where they go, left trash in my driveway. Installed my new stove with only plyers, left my house and I had a gas leak from their stupidity, I had to fix it myself so my house didn’t burn down, thankfully they left the leak checking fluid behind THAT THEY DIDNT USE!! Dropped and dented the door of my new refrigerator and tryed to cover it up that there was no problem. Dropped the handle for the fridge and bent it. They tryed to fix with plyers scratching it more and saying it was fine. Damaged the pedestal, for the dryer denting it. Didnt hook up the water lines for the machines correctly. Didnt hook up the drain hose for the washer and they turned it on and left it running and flooded my floor. Didnt have the right dryer hose, so they yanked on the one that was already there damaging my ceiling and rigged it up with tape and said it was fine. I personal had to go to the store and buy the missing pieces needed to fix what they should have done so I could use my washer and dryer and I had to tighten the gas line myself. I called the service phone number and requested that a trained English speaking crew be sent out to check all the work that was done as it had not been done correctly. THEN TWO DAYS LATER HOME DEPOT SENDS THE SAME TWO IDIOTS BACK THAT CAUSED ALL THESE PROBLEMS!!! I am sure when they finally send me my replace units they are going to send the same idiots back. So now I am going to myself remove the damaged appliances from my home and set them out side and the delivery crew is only to drop off the new ones and I will completely install them myself, they are not allowed back in my house. I am beyond upset, I spend over $5,000 with this company and this is the crew they employ to install there products. Worst experience of my life. Total ruined this nice surprise and gift for my wife. Beyond frustrated, disappointed,...

I'm a local contractor that has been shopping at this store since it has opened. I've also spent a considerable amount of money here through the years. I usually had a good experience here until recently.

I purchased a kitchen countertop for a remodeling job. I got the top cut to fit into place and glued on the end caps. Then as I went to put the two tops together it was mitered wrong from the manufacturer. There was a gap where the two tops meet which is unacceptable. I took the top back to this store for a refund since I couldn't use it. First I checked other tops with the same style and they weren't right either. I checked another style of top and the fit was good. Then I messaged my customer showing them other styles of tops available.

I went to the Customer Service Desk for a refund or exchange. The lady at Customer Service and Margaret a Store Manager said that the there wasn't anything wrong with that top. She said bolts will pull that together. I knew that wasn't happening. They also said I shouldn't get a refund since it had been already cut to fit. Well that's one of the first steps before installation and at I wasn't aware of a defective top at that point. They gave me a refund and I said I'd be getting another top there.

Once I left Customer Service my customer contacted me and wasn't interested in another in stock top. As I was leaving the store Margaret the Manager approached me again asking where the other top was I was purchasing. She basically called me a liar since I wasn't leaving with another top. I said my customer had contacted me and wasn't interested in another top. She also said we usually don't take items back like that. We have policies, if we did we'd have a store full of junk, and we'd have to have a yard sale. Finally I had enough and said I probably won't be returning after this. She replied you don't have to get out there's the door! What a way to treat a good customer after this many years! I feel she very was unprofessional with how this situation was handled. I guess one customer isn't anything to a big box...

My husband and I are regular Home Depot shoppers. At the end of February, we purchased a brand new refrigerator. The appliance was delivered on 3/3/2020. From the onset, the fridge didn't hold the temperature set on the thermostat. We lost hundreds of dollars in groceries (throughout the entire pandemic) due to the appliances inability to maintain a food safe temperature (anywhere from 8 degrees to 68 degrees). We followed the process and contacted the manufacturer directly. We had four service calls with no resolution, we put a hole in our wall for additional venting, we lost a valuable antique milk jug due to freezing temperatures. Also, dealing with the manufacturer service department is frustrating! (On hold wait times are LONG, call-back feature doesn't seem to work, scheduling is at least two weeks out, when the service person comes they don't have any parts needed to fix a refrigerator - you must order the part and when it is delivered, call to schedule another appointment.) We also contact Home Depot twice for help and direction on a brand new appliance that was completely unusable. The direction we received was the same process we had been following. We were finally able to work with a consumer representative, by submitting an online complaint. Our new refrigerator came on 7/16! However, it is not the same model we purchased. Throughout this whole process, we have learned a life lesson. DO NOT PURCHASE APPLIANCES FROM A BIG BOX STORE! Choose a local retailer who will stand behind...