Subway — Restaurant in Butler Township

I WENT TO SUBWAY IN POINT MORAINE PLAZA IN BUTLER PA. 16001. I HAD A COUPON WHICH SAID: $5.99 FOR ANY FOOT LONG PLUS A 20 OZ. DRINK. THE ONLY EXCEPTION WAS THE BRISKET. I ORDERED A FOOT LONG TURKEY & CHEESE. I PRESENTED THE COUPON WHEN I FIRST ENTERED THE STORE. THE GUYS MADE MY FOOTLONG, HANDED ME THE DRINK CUP, THEN, THIS WOMAN COMES OUT FROM THE BACK & SAYS: MY COUPON WON'T BE HONORED FOR THE FOOT LONG. THE COUPON CLEARLY SAID: ANY FOOTLONG FOR $5.99 PLUS A 20 0Z DRINK EXCEPT, THE BRISKET. SO, I JUST PAID WHATEVER IT WAS THEY CHARGED ME; WHEN I GOT HOME I CALLED THE CORPORATE OFFICE, GAVE THEM THE STORE NUMBER , THEY INVESTIGATED & SAID MY COUPON SHOULD HAVE BEEN HONORED., THEY ALSO SAID: THEY WOULD BE GETTING IN TOUCH WITH THE OWNER OF THE STORE & THAT THEY WOULD CONTACT THE REGIONAL OFFICE, BECAUSE THE EMPLOYEES AT POINT MORAINE WERE DEAD WRONG & NOT TRAINED PROPERLY. WHEN I WAS IN THE STORE THAT WOMAN SEEMED ARGUMENTATIVE, THAT'S WHY I JUST PAID WHAT SHE CHARGED & LEFT, THEN CALLED HER SUPERIORS. I HOPE THEY CORRECT THIS STORE. THIS IS WHY I HAVE TO GO TO OTHER TOWNS LIKE NEW CASTLE, MONROEVILLE, PITTSBURGH, ETC. TO GET A POSITIVE SHOPPING & FOOD BUYING EXPERIENCE ETC. THE CUSTOMER SERVICE IS CIVIL IN OTHER SURROUNDING TOWNS. MY EXPERIENCE IN BUTLER PA, 16001 STORES IS: WHEN I COME TO MAKE A PURCHASE WEATHER IT BE SUBWAY, MCDONALDS. BURGER KING, ETC. ETC. THEY'RE ALWAYS TRYING TO MAKE ME PAY MORE FOR ITEMS THAN THE ITEMS COST, THAN OTHER PEOPLE, OR, EVERYTIME I COME TO MAKE PURCHASES THE PEOPLE IN THESE STORES IN BUTLER PA. 16001 ARE ASKING FOR DONATIONS' FOR THIS , THAT & THE OTHER THING. OR THEY'RE ALWAYS TRYING TO DISRESPECT ME IN SOME WAY. THIS IS ANNOYING; I COME TO BUY FOOD, NOT, TO PAY MORE THAN OTHERS FOR MY FOOD OR GIVE DONATIONS OR TO BE DISRESPECTED. THIS IS ONE OF THE REASONS WHY I'VE ALWAYS SAID BUTLER PA. 16001 IS RACIST. THE PEOPLE WHO WORK IN THESE STORES IN BUTLER PA, ARE THIEVES ,OR THEY PURPOSELY GIVE ME POOR SERVICE, OR HAVE DISPOSITIONS THAT THEY DON'T WANT TO SERVE ME BECAUSE I'M AFRICAN. NO WONDER THIS TOWN IS CURSED WITH DRUNKS, SEVERE DRUGS ADDICTED PEOPLE, AND A WHOLE LOT OF MENTALLY RETARDED PEOPLE WHO WORK IN THESE BUSINESSES. NOT ALL OF BUTLER FOLK BEHAVE IN THESE MANNERS, YET A LOT OF BUTLER PEOPLE DO BEHAVE AS...

We visited this location on Friday evening for dinner. We ordered online, but planned to eat in the restaurant. When we arrived, our sandwiches were ready. We picked out some chips and waited for the person in line to finish their purchase. The employee, Linda, kept staring at us as we waited with an extremely rude look on her face. When we approached the register to pay for our chips and request cups for water, Linda very rudely asked what we wanted and very loudly told us that we had to buy a cup if we wanted water. Her demeanor and tone of voice were definitely not acceptable for someone in the customer service industry. Linda continued to glare rudely at us the entire time we ate our meal. She managed to be friendly and courteous to every other customer that entered the restaurant. She also managed to kindly tell them all thank you and have a nice evening when they left. She could not manage either if these courtesies for us. Her behavior was completely unacceptable and we were very offended by...

Ordered 2 sandwiches online.Upon opening, once picked up and back home, realized bread was so hard and dry it was crumbling.Store said they would "remake" them? Coorporate also said they take food eaten by customers "back" to remake or such - but keep it on the "side" not on the regular line. Beyond creepy and gross.Too bad they can't take responsibility for their product instead of ripping off the customer.Plus, we only buy take out if in a major rush-like we had time to go back.Our last visit to any SUBWAY if they are all like this one.Have to wonder if taking eaten food back to "remake" is even legal.Never heard of it at any other...