Raken — Local services in Carlsbad

Read the other reviews (assuming they don’t delete them). Raken will give you nothing but trouble, headaches, and issues when it comes time to cancel or renew their services. Customer service is adequate while you are adding licenses but the moment you attempt to reduce licenses their customer service is nonexistent. Trying to get upper management involved and address any of my concerns was impossible and a complete waste of time. We were a customer for over 5 yrs and they treated us horribly! They simply do not care about you, the customer, as you are simply a number to them and they do not need your business. Absolutely terrible customer service! They have high turnover amongst their employees as we were assigned 4 different account managers in the 5 yr period. Stay away from Raken and find another software provider or you certainly...

I am a project inspector in western South Dakota. I have been using the Raken program for a little over a year. The program is so easy to use and my engineering coworkers appreciate the daily logs I send them. They really keep them informed on progress.

The Raken help team is amazing. From technical questions to minor "operator" errors, their expertise in the program is awesome. Couldn't be happier. Lezly has helped me multiple times in the past. I know I can count on her or any one of the Raken reps to straighten me out. I highly recommend Raken for your...

I've used many full construction system products like ProCore, BuilderTrend and others. If you don't have a system like that, but want great daily logs for your projects that are easy to do, get Raken! It also does so much more. You can do weekly inspections, safety tool box talks, mileage and many other simple to use things right from your phone, tablet or at the office on your laptop. I really like how simple they've made the process. Also, their support via the Chat icon is super helpful. Within minutes, I can get answers or set up quickly for...