COACH Outlet — Local services in Carlsbad

Gave them a 1 star because 0 was not an option, I went in to this store on Tuesday and asked to have a pair of shoes held for me. I told her I would pick up Thursday @8 pm. I got there at 6 pm and they didn’t have the shoes held for me at all. After getting blank stares and then saying “oh well, we must’ve sold them”. They finally ordered them online for them to get shipped for me to my house. I literally had to repeat my street name “greenery” like 6 times to the agent who was ordering, she still misspelled it! I called the store to have them fix the address and they just called back and I answered to just hear them chitchatting amongs themselves as I’m trying to get their attention since they called me. I finally get a voicemail saying that the store ran out of the shoes I already purchased but not to worry they will issue a refund. After everything I went through!!! Had I not called I don’t know how long I would’ve waited to just find out I was never going to receive them. Very, very...

I went to this store today and was pleasantly surprised, to find out they were having an awesome sale. It was 50% off the entire store, plus an additional discount of 40% off, on some of their purses, and another percentage off, with their in-store coupon, depending on the amount you spent. It was awesome! Anyway, the salesperson helping me was Aydeth. She was extremely nice and helpful. She went out of her way to help me. It was a great experience! I just moved to this area from Northern CA, Bay Area, where I shopped at Coach, in Walnut Creek. I have gone twice to my nearby Coach Store, in Temecula, and they are not very helpful. I think I have found the Carlsbad Coach Outlet Store as my new Coach Store. I give this store 5 stars for such a friendly, upbeat, neat & organized...

Honestly, one of the best service experiences around. The Coach Outlet is worth the drive. We came here to do a return from their online store and it was accepted without ridiculous questions. The return was processed in a timely manner. I was in and out of the place within minutes. The hours are posted on the Carlsbad Outlet website but you can always call the store to verify. They do have special hours throughout the year depending on the holiday season so you should take that into consideration as well. I like to go when they open to avoid the crowds and find parking. By the time we left, the parking lot was a zoo. It's a good thing we...