Zwilling Factory Outlet - Carlsbad — Local services in Carlsbad

A review for the company vs. the store -- but after they sent an email asking for my review on the website, they deleted it. Knives came with several of them bent, and different finishes for the same handle (some were rough and some were smooth and polished). The knives they sent for exchange were also bent -- so at that point I just returned everything. Takes hours on the phone, the product / quality is no longer what it used to be (we have the exact same knives we ordered years ago that are great). Says 7-10 business days to get a refund... I called after 2.5 weeks and was told it was waiting to be "approved" and they didnt know when the supervisor would "approve" the return. Horrible experience - be VERY careful with purchasing knives from them, and definitely check that what you are getting is consistent with...

Anna was so helpful at the store. She explained what each pot and pan did and what kinds of meals to make with each. We're so excited to try out our new Demeyere Industry 5 cookware (for Sinigang and adobo)!

Update (12.31.24). It's been a few months and I'm happy to report that my husband and I are very much enjoying our Demeyere pots and pans. I've made Sinigang and other Filipino dishes. I love that they're sturdy but not overly heavy so I'm able to work with them and wash them with enough ease. Haven't had issues with discoloration because we use a specific soap to get rid of the residue that soap and water can leave. We didn't have any issues with removing the stickers either. The best purchase we've...

Fantastic store and staff! Anna and team are amazing - even gave us recipes we can cook up! We have been looking for a cast iron skillet and stainless steel frying pan for a while now, and stumbled upon Zwilling store by sheer luck. We also found an electric kettle to brew tea that can hold temp. The Proline 7 stainless steel pan, Staub cast iron set and Zwilling Enfinigy electric kettle glass are solid quality and will last forever - especially the Staub. Thanks you Zwilling and amazing staff! We will be back - and amazing sale too! ...