KAY Outlet — Local services in Carlsbad

originally went in to look at Rolex watches and ended up meeting two amazing people who are now considered friends....they didn't have any Rolexs in stock, but I did find an awesome Citizen Eco that I bought to replace one I had lost years ago. My jeweler, Keely, was nothing short of incredibly professional, outgoing, personable and very knowledgeable about the many Citizens they had in stock. I never felt pressured, never felt like I wasn't being fully informed and given a moment to choose something I would appreciate. She literally picked out two watches for me that were exactly what I would have chosen for myself. She understands the premise of customer interaction so well that I would consider her and her counterpart team mate, Rosa, as two exact definitions of dedicated professionalism, trustworthy customer service, and very noticeable low impact, non pressure oriented sales. These two ladies should be lauded for their exemplary approach to commitment, initiative and attitude based hallmarks of true and honest customer service in an industry that is sometimes likened to used car sales... Not with these ladies. My experience with Keely and Rosa has guaranteed a long term client relationship, continued high end watch purchases and the Holy Grail of retail...customer loyalty to a specific brand. In this day and age of disposable client / sales relationships, the very open and high standards these two ladies demonstrated compel me to not only give the highest possible recommendation to this store in Carlsbad, but to encourage others to stop and look at any of the excellent jewelry, tennis bracelets, engagement/wedding ring, timepiece offerings they have. Literally, something for everyone, and you also end up walking away purchase satisfied, financially secure and knowing you've made some friends in the process. Thank You Ladies both for your insight, your positive attitudes, your excellent customer service standards and some very nice conversation. Have an...

If I could give ZERO stars, I would. Please read my review, trust me and do not walk through those doors. Not for earrings, not for a watch, not for a simple band.

My fiance was completely misled during the engagement ring shopping/ purchasing process. He made a large $$ purchase on my engagement ring, which was constructed in the incorrect size. When my fiance proposed, the ring did not fit; isn't that just the worst? But wait. It gets so much better.

My fiance used six family diamonds (I have an appraisal on these diamonds) provided to him by my mom. Two of the diamonds are now chipped/ broken in their channel setting. I've had two other opinions conducted on the ring by trusted jewelers in San Diego; both jewelers confirmed, damaged diamonds. The diamonds are teetering in the setting and could fall out anytime.

After we got engaged and had the ring re-sized, we got it back and noticed that a small diamond was missing. It came back from their jeweler with a missing diamond. I brought it back in to have the diamond replaced. Not even 2 weeks later, another diamond fell out.

I was told by another trusted jeweler that my ring was too delicate to be worn everyday.

After asking to return the ring several times, both to the store manager (Jose Arizmendi) to the regional manager (Lisa Tate) and national case manager (Patty Wesson), with no luck, we decided to contact an attorney. He sent certified mail to their corporate HQ back east and we never got a response. Not even a letter apologizing for the terrible experience we've had.

Please trust me when I say, you will not be happy with your purchase.

The upside to this whole story, life is so much bigger than a silly engagement ring. My ring is beautiful (even though not constructed well) and we're getting married in December!

Best...

Lindsey, Lauren and Rosa are an amazing team really went above and beyond to help us in our journey to find the perfect rings and get services done.

I am typically skeptical about jewelry stores, but these outstanding individuals laid that to rest. They used all their skills and enthusiasm to achieve an absolute dream--the PERFECT wedding band! My wife and I have been looking for years trying to find the right "one" with nothing coming even close.

By chance we found this Kay's in the Carlsbad Outlet. I checked a yelp and google review of another store and decided not to go there. I called THIS store and IMMEDIATELY I was set at ease about their business practices and guarantees of excellent customer service.

They did soft quotes on rings we desired to trade in, and got us the BEST DEAL. When we found the perfect ring, it was because the Manager used every skill she had to track down the ABSOLUTE LAST ONE EVER MADE!! And the price... you can't beat!

This store is SOLID and watching all the other interactions with customers and even helping us while we had our two kids in the store, we knew we found something special.

I appreciate amazing people like this that enjoy what they do and and are genuinely awesome people!!

We were not disappointed and have no regrets :) I have had the most wonderful experiences trading up and getting our rings taken care of, that we are #customersforlife way to go...