Paloosh — Local services in Carmel-by-the-Sea

My friends and I walked in about 15 minutes before closing, intending to browse for a few minutes and return the next day to make our purchases. We were mindful of the closing time and had no intention of inconveniencing your staff.

However, when I picked up a pair of jeans, an employee immediately told me that she would handle the item and that I shouldn’t touch.I understand she didn’t want to refold anything. Shortly after, she told me “If you want to try on anything, we close in 5 minutes, so you’d better HUFF it.” This tone was rude and unprofessional, making us feel unwelcome rather than valued as potential customers.

We had planned to return today and spend a significant amount, but after this interaction, we reconsidered. I wanted to share this feedback because I believe customer service plays a key role in a boutique’s reputation, and this experience left a negative impression. I hope this can be addressed to ensure future customers feel...

Very poor customer care and bad experience. I’m coming out of the shop today after opening my new necklace which I bought yesterday and broke even before I could wear it one time. They did not only not take responsibility but questioned whether I broke it on purpose. I love Carmel and come back every year, this is the last time I put foot in this shop. Sad, these type of experiences are the worst for the local commerce.

Editing the review a month later to share that I connected with the jewelry brand who not only informed that the necklace had one year guarantee - too bad Paloosh didn’t mention it - but also replaced the necklace for a new one. This is good business vision and customer care. Well done Gigi Glozeau! Paloosh sadly a lot to learn,...

Amazing store with beautiful clothes and wonderful staff! I visited Paloosh earlier today for the first time, and staff members Sara & Heather were extremely welcoming and helpful, bringing great energy to the store. Sara pointed me toward a very cute & elegant summer dress on sale for a whopping 60% off which I ended up purchasing — AMAZING buy; I cannot wait to wear it!! Round of applause for Sara’s excellent styling assistance; Paloosh has definitely secured a spot on my mental list of favorite places to shop for clothes. The clothes here are elegant, chic, and high quality, and I would highly recommend this store for anyone looking for classically fashionable & timeless...