Sportsman's Warehouse — Local services in Carson City

Hopefully someone running the show at the Carson City NV store reads this. My last two experiences there have been not so great to say the least.

On Saturday August 27th around 5pm I went in to purchase a 2-day CA hunting license for the dove opener that was coming up. There was one employee at the Customer Service desk checking people out. He stated that he was relatively new and wasn't familiar with the licensing system. Can't knock him for wanting to be employed, and his honesty. He informed me that he had to call a manager on their cell because I guess there were none onsite. Not sure how that call went but eventually I was told to hang out for a few more because that manager was going to have another employee (manager?) call back to help him through the process. That phone call came but then the computer system locked up. I left and went elsewhere the following day to get my license.

Then this past weekend on Saturday September 17th we stopped in around noon and wanted to purchase a shirt for my son. When we approached the Customer Service desk there was once again only one employee there checking customers out. There had to be at least a dozen or more customers standing in line (backed up to near the coolers if you know the store layout). We were standing there there for maybe a minute when another employee came walking past, even asked how things were going. Here we're thinking cool going to open another register and get this long line going. Nope, we watched that employee navigate himself around and through all of these customers only to go behind the CS desk, grabbed his lunch box, and promptly scurry off to the back room. We dropped the shirt and left.

I've learned to have A LOT of patience ever since things went down the tube a couple years ago, but in both of these cases this had nothing to do with post-pandemic issues. Managers should train their employees, or at the very least be available to assist or make sure someone is before leaving the building. Managers should also explain that when their other employees (saw at least 3-4 walking around doing nothing) see that the CS desk is slammed that they need to step up or call in reinforcements.

Get your act together...

Today’s shopping experience was frustrating and disappointing. After finishing my shopping around 12:30, I went to check out. One register was closed, and the only open register had no cashier present. Two employees were standing at the service/returns desk just ahead, fully aware I was waiting. There were already three people in line there, yet neither employee acknowledged or assisted me.

After several minutes, I finally asked one of them if someone would be coming to the register. Her response was simply, “No, I’m training this person.” No effort was made to redirect or provide a solution, so I joined the service line.

Unfortunately, the checkout process there was even slower. A customer ahead of me had a discount issue that the trainee couldn’t resolve, and by then, seven people were waiting in line. Only after about five minutes was a manager called to fix the problem. Even more disappointing, after resolving the issue, the manager—who clearly saw the growing line—walked away instead of staying to help. His expression as he left felt dismissive, especially since I had already asked to speak with a store manager earlier.

Sure, I could reach out to you. What is your name? I’ll call who do I ask for? Overall, what should have been a quick checkout turned into an unnecessarily long and frustrating process. Poor communication, lack of urgency, and no initiative from management created a very negative impression. This is not the level of service I expect from a major sporting...

Want poor customer service and a lack of acknowledgment? You’ve found the right place! Came in with full intentions to drop $700+ on a firearm and accessories. Made my way back to the gun counter and zero’d in on my intended purchase. Awesome. Stood by and patiently waited for a sales rep to free up for 10+ mins. Not awesome. Instead of being helped and making a purchase, I stood by the counter and watched as one rep stood at the far scope counter staring off into space, ignoring my existence; and not one, but two other reps try and convince a small lady she needed the more expensive 9mm not the 380, for her first gun. Glad she got helped. I understand trying to work a customer and make a sale, but it was blatantly obviously I had questions and was interested in making a purchase as well. Also, I’m not the only person who was ignored; there was an older gentleman behind me who also wasn’t helped or even looked at. He and I chatted and I mentioned a local store in Reno that I made my last purchase at and advised him to check them out, just like I will be for another gun purchase. Not happy and I won’t be back. Train your reps to acknowledge...