Consumer Electronic Services — Local services in Cary

My contact with CES started when Samsung routed my repair ticket for my new TV to them. The problem was a bent frame on the new tv and it was causing the back panel to pop off and you could see light coming through between the frame and the panel. First, the man that answered the phone was rude, each time I called he said, "i am going to finish up with another customer and call you right back". Never got calls back, I would always call again later in the day to actually get to speak with someone. The person on the phone accused me of delaying the process and if I kept pushing the repair out the ticket would be closed. The only delay occured in trying to get someone to actually stay on the phone long enough to my issue. Second once the repairman (actually a nice guy) came out and confirmed the TV issue, he said he would have to send off to get the new panel and this may be a few weeks, it was, but when he returned to repair he only had double sided tape. Apparently this was all his manager/office approved even though he agreed this would not fix the issue. He proceeded to put on the tape and hang the TV back up on wall, said they would get back to me and haven't and its been about a month. Also, they send out 1 person to repair a 65 in TV, I could not hang it above a fireplace myself, so I am not sure how he would have gotten it off the wall had I not stayed home, if it had just been my wife and kids the "repair" would have never occurred.

If you have any choice in your repair, I would avoid this company at all costs. Actually I would pay extra to not use them if that were an option. TV...

This Company doesn’t have a clue and is not worth the 1 star I had to give in order to POST this. I have a receiver I had my 18-year-old daughter drop off when she went back to school from Christmas break. (Jan 6, 2017) She called me due to the Guy at the counter really didn’t wont to have anything to do with a young woman. I attempted to tell him what my problem was and he could care less. I called back the end of January to find the status of the repair and the same Guy said he would check on it and get back. Well that didn’t happen, I called back a week later for the Guy to tell me they could not find a problem. I told him if he would have listened to me when it was dropped off I could have saved us some time. For the second time, he told me he would get back with me shortly and to me surprise he didn’t. I called and left messages with no return, I finely reached him and he tells me oh, the board coast $165.00 - $225.00. Now as a small business person myself, I would have ask what would you like to do or say it is more cost effective to just to replace. Like the previous review just looking for the bench fee. I don’t know how he is still in business. It took 10 weeks for...

Pioneer recommended this place as the closest one to service my car radio. I called Consumer Electronic Service, told them the specific model, the car it was installed in and the details of the problem. They told me to bring in the unit and they could service it. I explicitly told them it was installed in the car and they still said to bring it in. That to me, implied it was not a problem.

When I got there, the person behind the counter said these models were more like computers and way too complex for the limited equipment they had there and they could not help and instead, referred me back to Pioneer. Additionally, they denied telling me to bring the car in as they said they would not uninstall the unit and would have to have it by itself to service it. That doesn't help me a bit as I would then need to find a place to both uninstall and then reinstall later. They lied on two accounts. To top it off, the person would not tell me his name when I asked and there were no business cards on the counter. This should not be an authorized Pioneer Service Center. The person seemed nice and wanted to help in some way which is why they got an extra star but I don't appreciate them...