Master Chang's Martial Arts Kildaire Farm — Local services in Cary

I am very uncomfortable with conflict and try to avoid it at all costs. After joining, the studio made a significant change to their class times. The classes became much too late for my son, and I tried hard to arrange his schedule so he could continue, but he was leaving class so upset and exhausted and having to rush through dinner, I realized the new class time would not work for us. I called to pause his Taekwondo classes, and during this call, I learned that I could put his membership on hold but I could not cancel his membership without paying a fee. I was suprised to find out there was a cancellation fee, so I decided to ask what it was, so I would know for future reference. I was shocked to hear that if they "reserved the right to change any and all class times" and if their change made classes impossible for me, I would have to pay 25% of the remainder of the 12 month contract. I'd never been locked into classes for a four-year-old before, so I had believed that the 12 months was the period we were all hoping for, but I could never have imagined that they could make class times impossible for me, and then insist that I continue for 12 months.

Anyway, I was just trying to learn about it, but when I expressed my shock and confusion, the director of the studio began speaking down to me and belittling me. He spoke to me as if I were a confused and absent minded mother who was probably too distracted by the children to understand the terms of the contract. This was so insulting, that I felt like it would be impossible to continue classes with a teacher who had been so disrespectful to me. So I began to ask more about their cancellation policy and express how unfair I thought it was when we wanted to continue classes, but they changed our class time. He hung up on me while I was speaking. After a while he called me back, and did not let me finish what I was saying. He did not listen to me or let me calmly express myself. I had to struggle with him to express my points in short quick statements because he was cutting me off and had already hung up on me once. Suddenly, I was in an argument, when I'd only intended to put my membership on a hold. My son adores Taekwondo and his teachers there.

The director's treatment of me was cold, rude, disrespectful and even aggressive. Cutting people off the way he did and disregarding what I was saying shows a lack of respect and a lack of self discipline. How can I return to these classes with my son when I've been treated this way? How can I expect this man to teach my son respect and self discipline after he has behaved this way?

Now I find myself in an impossible position. He still loves and wants to learn Taekwondo, and I know he would want to return once he was ready for this schedule, but I personally have lost trust in the company and do not want to interact with someone who has treated me this way, and who expects my family to uphold our agreement, while his company can alter the agreement at anytime according to his interpretation of the contract? In the end, the amount of money isn't enough to waste my time arguing about it, but the spirit of it shows a lack of mutual consideration, which some may not care about, but I think this is crucial to a society and how I like to conduct myself.

I wish Master Chang's Martial Arts could right these wrongs so that my son could continue to attend these classes, but at this time I cannot imagine how uncomfortable I would be interacting with someone who was so aggressive with me for a mere inquiry.

So, for others to be aware, according to what I was told by the director, you must lock yourself into a 12 month contract, with they can alter at any time, but you may not (technically, that does not sound like it meets the terms of a contract since they are claiming not to be bound, but again, that only matters if you care enough about the principal to contest it in court). The only way out is to pay for 1/4 of your...

We've been going to Master Chang, Cary for over 3 years. My son just turned 6 and we celebrated his birthday at Master Chang. It was incredible! They made my son feels so special. The whole experience was wonderful. Master Kim has everybody attention from the start. He was so good with the kids and got everyone doing Taekwondo including the parents. The kids and the parents loved it. My husband and I got so many compliments from our guests about how amazing it was. Ms Sarah was excellent. She was nonstop and took care everything. She went above and beyond our expectation. Master K was so funny and was very good at keeping everyone engaged . His positive energy was contiguous, everyone had a great time. The staff was amazing and made my son feel so special. My son was the center of attention. I would definitely recommend birthday party at Master Chang, Cary. You won't be...

I had tried to get my daughter in for summer camp and was not able to afford the amount they are asking for. I asked for a change in price due to financial hardship from being a caregiver to a father who is dying of stage 4 cancer and being a single mother of two kids, You would think they would consider something. This is very disappointing news since it was discussed so highly to me by a parent. What a shame they make good money but clearly enough is not enough. It is a good thing that I saw this early on, because when I start doing well in my new position they could of been blessed by helping me and my child out for this time period, but this is what greed gets you nothing! Treat others the way you would like to be treated you never know what could happen to you. How you treat others will reflect on...