Update-
After posting my review, the manager reached out to me kindly asking if we could do a redo. It meant a lot to me. I accepted and couldn’t have asked for a better experience. I sincerely appreciate that you genuinely cared enough about my feelings to ensure that my experience was top notch. Thanks again. ❤️
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First time, client.
Overall a good experience.
My husband scheduled a special massage for my birthday. This was a very special treat for me that doesn’t happen often. The last few birthdays have been terrible for me and was looking forward to relaxing on my birthday.
I received a call a few hours before my massage asking if I could switch to the Cary location. It was about 10-15 minutes further from my house but figured out that they wouldn’t be asking unless they needed it. Without hesitation, I agreed. They texted me the address.
I left with what I thought plenty of time but no one had mentioned that they didn’t have their own parking lot and would have to account for time to park in a parking structure. It was pouring down rain and a delivery truck was blocking the entrance to the only parking structure in walking distance.
I got turned around between having to circle round the parking structure and trying to find on street parking without much success. I was super stressed and took me a long time to relax and unwind. I was super worried that I was going to cut into my massage. I wanted to have time to relax before my massage and not to rush.
The receptionist and masseuse were kind and well intentioned but said something along the lines that I was here now, so I was okay. But I really wasn’t okay. I felt so upset and frazzled that I actually felt sick. It took me a solid hour to shake it off. It impacted my ability to enjoy the massage.
The original location I was heading to was the Brier Creek and has ample parking (never been there but it is next to...
   Read moreI recently had an exceptional massage experience at The NOW Massage in Downtown Cary. From the moment I stepped in, the ambiance instantly set the tone for relaxation and tranquility. The atmosphere was inviting, with soothing lighting and a calming aura that immediately put me at ease.
My massage therapist was incredibly skilled, demonstrating expertise and a deep understanding of their craft. They tailored the session to address my specific needs, ensuring a truly personalized experience that left me feeling rejuvenated and refreshed.
What stood out was their attentiveness and willingness to ensure my comfort throughout the entire session. Their professionalism and skillset truly elevated the experience.
The overall experience was so fantastic that I'm eagerly looking forward to returning. The option of trying one of their membership plans is definitely on my radar, considering the quality of service and the relaxing environment. I highly recommend The NOW Massage to anyone seeking a top-notch massage experience in a serene and...
   Read moreI had the most incredible experience here. Samarr greeted you with a friendly smile and demeanor and offered water once you were checked in. Star did my massage (The Now 80) and she really listened to my problem areas and actually spent dedicated time working where she felt tension. I feel like people usually just set a timer per body part and move on when the time is up. But Star could feel that the right side needed more attention than the left and treated it accordingly. We even had a debrief afterwards to discuss what was worked on and where the problem areas were. I've been to a few different massage places, including The Umstead Spa, and this was the first time I felt like I found a place I wanted to return to. I look forward to returning...
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