Best Buy — Local services in Chadds Ford Township

Well over the past maybe 5 years the service here had improved until most of the sales associates turned over in the last year now there are no familiar faces. Unfortunately, the last 2 times I have shopped here have in fact made it my last.

I went to the store to pick up a phone case for my daughter's phone on Monday morning. I'm not a last minute shopper at all but her case broke the day before. After locating phone cases for her Samsung Galaxy 9 plus, I found one I liked on sale. There was also another in her favorite color which I stood considering when I noticed the buy 3 get 25% off sign. I found a third one and headed to the registers. A young man whose name I didn't get started ringing me out when one of the cases came up with the wrong price. When I told him what the sign said his attitude begun as he responded with that's the price. I said we can go over to where I got it from but it was marked for $26.99, he walked away without saying anything. He came back and said it's $31.99, I asked for a manager and a young lady named Amanda came over we went to check the aisle and she saw the same price. She said don't worry we'll take care of it. As she attempted to ring me up the young man continued to stare at me like he had a major issue and made a few comments. I told Amanda that they needed to speak with him regarding customer service as he was very rude. She acknowledged they would and continued to ring me out. During the process she could not change the price and give me a the 25% off as the sign indicated. She called another manager over by the name of Terence, he came over and said the sign was wrong and either I get the sales price or the 25% but not both. I explained that it was not my issue that they failed to change the signs and I want what was advertised. In a very nasty tone he said there was nothing they would do. At this point I was irritated and told them to keep the cases because I would rather pay more money for them then to deal with their inefficiencies. As I was walking out I saw John Colazzo, by the door and explained briefly that the poor customer service was back and that I will once again not shop at this store. I pointed out the individual's especially the young man who was the rudest, I told him they not only lost me as a customer again that I would share this with others and left.

Customer service is essential especially during the holiday's. You never know what someone is going thru and as a person that loves to shop I do it early to avoid craziness. When sales associates and management make you feel that you are in the wrong for expecting quality service you have...

2025 Update In recent years we've had some extensive work done on our home and we've continued to work with Best Buy to help us finish out outdoor patio with sound and video and our interior finished basement which includes a bar with appliances, sound and video along with a dedicated media room and sound throughout. Our primary sales contact, Wyatt, was very patient with us through an extended period as it took quite some time to get our large project off the ground. He worked with us to design a solution that wasn't over done but also was high end enough to make a real impact. He helped us with 4 appliances for the bar, speakers throughout the basement, a 120" screen + projector and appropriate components in our media cabinet.

The installation team managed by Blaine and led on site by Brandon with Tito and Stephen executing the installation was very smooth. The team coordinated with our builder/contractor for pre-wire, then returned later to complete the media installation. During the process there were points where future proofing the solution was done to ensure wiring was in place in event we expanded the solution. The team also corrected the installation of our outdoor landscape speakers while replacing damaged speakers that were exchanged by Best Buy (no questions asked). The system sounds better than it ever did as the original installation was done by an electrician who apparently did not install/wire properly.

Ultimately we couldn't be happier with our experience including a recent issue we ran into with a Dish Washer we had purchased during our project. It had developed a crack in the tub and was leaking unfortunately outside of the 60 day period where Best Buy would just exchange the appliance. After weeks of struggles with the manufacture and the maintenance company Best Buy stepped up even though outside of their 60 day policy and replaced the faulty dishwasher. Kudos Wyatt and the Best Buy team for taking care of us.

2020 Review The Magnolia team at Best Buy has been great. The staff is well informed on product and they make sure the customer is happy with their purchase. I recently purchased a Bose Soundbar 500 with a Bose Sub along with a Sanus mount for our 65" TV for our new home. TJ was great and helped us getting the most competitive price we could find. After we had some issues integrating the Bose into our Google Home setup I was able to exchange for a Sony HT-Z9F without an issue. My experience was so good that within days I returned to purchase two more TV mounts and another soundbar. Tough to...

I went today to pick my phone order placed online. Along with i had another separate order to pick here. In the confirmation email I was asked to come inside the store(since it was trade in order). But the customer service lady inside the store asked me to go pick the phone in curbside pickup and come again to mobile area. But I was confused why the email stated to come inside the store, but hesitantly I came out , took the car around the store for curbside pickup, I got the other order , but the pickup person asked me to go get inside the store for phone pickup since it has trade in (really). Got frustrated , parked the car again in the front side , went inside the Mobile area, waited for 20 mins in line. Since there was only one person handling the mobile area and time was 6.30 pm Sunday evening and store closes at 7 Pm. I got my turn and staff who attended me was less interested and I said about my order is ready , showed my pickup confirmation mail and said the curbside person said he will deliver the phone to mobile area stand. But he did not listen to me (?) went to back of the store to search for the phone and came back after couple of minute without phone , asked me some information and went back again back-store, again came back without phone in hand and found my phone in the desk where he was standing. May be his day is bad or long but for every customer it is their first anything when come for store shopping. He wasted around 10-12 min for just finding the phone. He scanned and transferred my phone number into new phone in 10 min. Since I wanted to transfer the number to new phone and delete the phone details (old traded phone), asked his help on it and I got 20% of help from him. When I asked for sim tray eject pin for removing the tray , he directed me to use the pin comes from new phone (I know he just did used his handy tool to get the old sim out of old phone ). Also he could have told me to not delete the old phone before transferring old to new (could take only 2 min if I had old phone details intact) . I had to manually setup the phone and get the details from cloud after I return home. From store to home I did not had the number active (40 min ), which is not a big deal but if he had helped me for 5 min I could had seem less transfer. Once again this store is big , location is spot on , but sometimes as a customer we should not feel why we stopped at this store instead there is another...