Relaxation Nails And Spa — Local services in Chadds Ford Township

I am giving two stars because Flower does an amazing job on my nails, but I went here last Saturday I had to make appointment for someone else to do my nails because Flower was out. I walked in and my spidey sense started tingling, Lol. All the techs were at the pedicure bowls except Jenny. Okay I thought, Jenny is almost finish with the lady at her station, so I should be next, so I thought. And yes I was on time for my appointment. Once Jenny finished with the lady, she told me to sit at her station, then came back a few minutes later and asked me to move to the next station, and I did so. Since I was getting a new set I had to have my old nails soaked off, but when Jenny brought me the Acetone in the bowl, she once again asked me to move to the last station. I obliged, sat down and began to soak my nails. Jenny came over after twenty minutes and started to try getting the acrylic off my nails using the drill. After unsuccessful attempts she told me I had to soak longer. Last I check it should only take 30 minutes to soak off acrylic nails, but I was made to wait another 45 minutes soaking. In the meantime I noticed that all the clients at the pedicure bowls were transitioning to the stations to get their nails done. Which left only one girl not working on someone because she only did pedicures. After the 45 minutes I realized that the crowd traveling from bowls to the stations were apart of a wedding party. Congrats to the bride to be, but what about me? I began cleaning off my nails and it was at that time that one of the techs said I’ll be right with you. I think not, I have already been here for and hour and fifteen minutes. I told her I was good and started to put my coat on and I was even nice enough to pay for the partial soak off. Then Jenny was like, I did come over and try to get nail off, yeah you did but never said another thing for 45 minutes. Communication goes a long way. She could have told me that there was a wedding party so that I could have made the decision to come another day, but no, just Greedy. The only way I would ever go back to this salon is if Flower could do my nails because she is awesome. Sorry Jenny, everyone can not do what...

I really loved going here after experiencing bad nail appointments in the past until two weeks ago when I got my nails done by Jenny for my birthday. She has done my nails since I started going there like 5 years or something ago now... but she (and every other employee) insisted that I go all out and bling my nails out. I was worried they would fall off or whatever but Jenny said don't worry they won't. Well I was right to worry. Within 10 minutes of me leaving the salon one big jewel fell off. I glued it back on. It happened again to that same jewel 5 more times in 3 days. A broken nail in 2 days, and by 1 week 4 more jewels fell off. Before a whole bunch more fell off, I had texted her and said hey you know I spent this much I want to get them fixed. Instead of being nice about it, I got nothing but attitude about you didn't spend that you spent this. And then the whole time she's fixing my nails she's talking about me!!! That's so no where near good business etiquette!! I'm NEVER going back there!! Even if someone pays me or begs me! As much business as I brought her with all my pics online and word of mouth at my own business and this is how she treats me. I was and still am very hurt and upset because I thought we were closer than a nail tech and a client....

I have been coming here to get my nails done for the past few months and have always been happy with the service. The same can’t be said for my latest visit. I took my mom there for a girls day out to get her nails done. The technician that was doing her nails nipped her twice with the cuticle cutter. I picked a gel color and Madison and the lady doing my moms nails tried to find a similar color. It took a few minutes. During this time I went to get my pedicure done by Flower who did an amazing job. I would highly recommend her. She was friendly and professional.

My mom was still at the nail stations and without anything being said, Ann walked over and wave the other technician away in a very dismissive manner. She put something on my moms nail that burned the area where she was cut. Ann did not say anything to my mom and began to paint her nails in a quick manner. When Ann was finished she turned off the light and walked away and left my mom sitting there at the station. She wasn’t moved over to the drying station until the original technician walked by. I was highly disappointed in the service my mom received. Ann really needs to work on her customer service skills. She was very rude and unprofessional. This is how you lose...