Geek Squad — Local services in Chadds Ford Township

Made an appointment to have my laptop looked at for 2:20. Only 1 tech on the floor and he was busy with a customer. Finally 2:48 someone came out and helped me. He was very nice and helpful. I had to leave my computer. I received a call the next day it was ready made an appointment for 10:20 the following morning. Again 1 tech working with someone. Now myself and 2 more customers waiting. When a tech came out I told him I had an appointment for 10:20 it is now 10:40. He said ok and went and helped a man with a computer that was a walk in. 5 minutes later the tech that was working on a computer finished and got my computer for me and made sure I was satisfied with everything. 5 stars to the 2 techs that finally helped me. No stars for the young tech that would rather help a man than an senior citizen. 1 star for...

Every store I have been in has an arrogant know it all staff. The person that helped me thought that the system knew the latest price of a good and that I was wrong and went ahead and rang me up anyway. I took my phone out and showed them it was incorrect. They had to find a manager to do an override. Just because of my age they thought I was wrong, unknowing didn't have a clue . What this person didn't know is that I've been developing systems for my clients for over 40 years and understand how pricing systems work better than he did. Another arrogant poor example of the Geek Squad. Time to re-think their approach to customers. Wake...

Not only did I wait 6 weeks to get someone out, when they showed up to look at my TV, they said “ya it’s not worth fixing, so it’ll be $124.99 for today” I kid you not this was all in 30 seconds. Meanwhile they have a “free diagnostics” so they wanted $125 to tell me that my tv was broke, which I obviously already knew. I’d never call them again, not to mention the guy was dressed like he just rolled out of bed, very unprofessional, no customer service, lack of knowledge, bait and switch special. Needless to say I sent them packing, I’d never use them again or...