Jared Jewelers — Local services in Chadds Ford Township

I took my grandmother's ring to have 3 prongs repaired and the stone reset. 1st time we picked up the ring I was shocked at the quality of the work done on the ring. The prongs looked as if they were beat with a hammer, gouged and smashed on the stone, and the stone is scratched to hell. They agreed to make it right and they denied any sharp tools are used when repairing jewlery. Went to pick up the ring the 2nd time. The stone was set sideways, prongs still smashed and gouged. This time we were told that the original jeweler that worked on the ring is no longer employed by Jared. The staff acknowledged the stone was not straight and they apologized. At that point, I said I would take it somewhere else and have the ring repaired. They asked me to let them make it right since the person would did the work was gone. I was ensured that the manager would personally oversee the work. The store is over an hour drive, so they suggested that they would ship my ring to Kay's. I agreed to give them another opportunity to fix the ring. I picked up the ring yesterday. I'm sad and disappointed in the unacceptable work Jared did on the ring. I am beyond angry at this point. I paid for services that I'll pay someone else to again to do it right. Jared has lost all credibility with me, I will never do business with them again. It's too bad because we have spent a lot of money in this store. I will allow them to inspect my jewelry purchased from them, per the agreement, but they will never make any...

Exceptional Service at Jared Jewelry in Wilmington

I recently had the pleasure of visiting the Jared - The Galleria of Jewelry store in Wilmington, DE, located at 5327 Concord Pike. From the moment I stepped inside, I was impressed by kind staff and inviting atmosphere.

My salesperson, Davina, deserves special recognition. Her attention to detail and genuine care made my experience truly memorable. She patiently listened to my preferences and guided me through the process of creating a custom wedding band for my soon-to-be husband. Davina’s expertise and enthusiasm were evident, and she went above and beyond to ensure that every detail was perfect.

But it wasn’t just Davina—the entire staff at Jared Jewelry was exceptional. Their knowledge, professionalism, and commitment to customer satisfaction were evident throughout my visit. Whether it was answering my questions or providing insights into design options, they made me feel valued and appreciated.

The custom wedding band that resulted from their efforts exceeded my expectations. It’s a beautiful symbol of our love and commitment, and I couldn’t be happier with the outcome.

If you’re looking for a jewelry store that offers five times the selection of ordinary stores, outstanding service, and a team of experts who genuinely care, I highly recommend visiting Jared Jewelry in Wilmington.

Thank you, Davina and all staff at Jared Jewelry in Wilmington, for making this...

If I could give zero stars, I would. I took my platinum wedding band & engagement ring to get their annual cleaning December 2017. I was told that they would clean my rings and tighten my prongs, all included. When I got my rings back, they looked beautiful, they said that they were all done, in good order and I went about my way. Fast forward to February 2018, and one of my diamonds in my engagement ring popped out! Luckily I saw it happen and was able to save my diamond. I went back to Jared's that weekend and was told that there were two cracks in the setting. This was NOT mentioned when they gave me back my rings in December, so I was a bit concerned. The customer service associate was very defensive and unhelpful. It didn't make sense how there could be two cracks in the setting if it was just fine less than two months ago. I worked retail while engaged, and I was way tougher on my ring then, than I am now. I ended up taking my ring back to the place I bought it, they took one look at said that Jared's had done a number on my ring. They were careless and we're sure how on Earth it cracked. What's even worse, is not only were here two cracks in the setting, the bridge that held my diamond up was broken! I ended up having to get my ring completely remade, from scratch. I will never take my rings to Jared's, purchase anything from them, nor recommend Jared's to a family member or friend. The worst...