Beau & Ro — Local services in Charleston

I love shopping in the little boutiques along King Street when in Charleston and usually have a great experience.  I had never been in Beau & Ro, so went in to look around.  There were a few other customers in at the time but the store didn't look particularly busy. No one greeted me, which was odd - that is customary in all the boutiques.  There were a couple items I was interested in, and wanted to ask about sizes and selection availability. I had also chosen a few items I wanted to try on. A couple of associates were standing and talking to each other; one associate appeared to be doing something but made eye contact with me and saw the items I wanted to try on draped over my arm.   She quickly looked away and didn't ask if she could start a dressing room, or if I had questions, or ask one of the other associates to assist me, etc.  I continued to look around. After having no engagement from the associates, I decided it was just a bad day, returned the items to the racks and left the store.  I went back in the next day thinking it was going to be different - no, it was the same, if not worse.  The store has a great selection of items from clothing, accessories, jewelry, etc - it shows that a lot of thought goes into what they choose to have in the store - for that, they get 5+ stars.  The rest, however, is one star at best. Customers are greeted with a sign out front stating, "voted best store on king street*" the asterisk leads to fine print, that says, "by our employees".  Well, Beau & Ro, your employees aren't keeping you in business and paying your overhead - you should focus more on how those employees make your customers feel when...

I ordered a Sunshine Tienda hat online as it was sold out on their website. I own two others and love them so I was super excited to find this from a boutique that carries their brand. First of all, they sent a 150 hat in a make shift box through usps. I would have paid to ship through ups gladly. I didn’t realize until after the fact. When the box arrived a bit later than expected, it was completely smashed so you can imagine what the hat looked like inside. Honestly that wasn’t even the worst part because that MIGHT have been salvageable but there is a white, paper size tag literally SEWN the top of the brim of the hat!! THE TOP! Not inside or underneath, the top. That’s not how sunshine tienda arrives. So now I’ve been trying to contact this store to rectify this situation but after several emails and a failed attempt to contact them through instagram, I’m afraid I’m out 150 dollars. Live and learn, this is the last time I’ll ever order from here and they could have had a new and loyal customer but customer service is obviously not their forte...

I went in the king st store with the intention of buying a new fall dress. I have other beau + ro and similar in my closet. The store was not busy, 1-2 other customers and had at least 2 staff members. The women were casually helping the other women and walking around organizing etc. The did not greet me or offer me a fitting room despite walking by me several times and seeing me holding up different dresses. I wanted the dress but I was so turned off by this experience I walked out empty handed. The taller blonde woman looked directly at me and didn’t acknowledge me though she had many opportunities. We even made eye contact a few times. I got the vibe they only serve a certain type of customer, very off putting and quite probably discriminatory. Not only will I not shop at that location but I will not buy anything from the brand ever again. Fashion, dresses and wealth are great but if you don’t treat others with dignity they are...