Louis Vuitton Charleston — Local services in Charleston

I bought a watch. I thought the band was too small. The sales person told me to wear it out. By the time I got to my car, The band had twisted so I took it off and decided to return it. The next day the manager said I couldn't return because I wore it out. I had the watch on for 10 minutes. Client services told me I could return. The second attempt I went to the store to return and was told the manager was on a zoom call. I opted to wait. The sales person took the watch back to the manager to be checked. The manager comes out and tells me she could not return the watch because it had 3 scratches that could only be seen under a magnifying glass. I assured her I could not have scratched a 3700 dollar watch 3xs in 10 minutes. I was more infuriated that they sold me a floor model that had been tried on many times and was scratched but unseen to the naked eye. The sales person said in store try ons were under careful scrutiny. Laughable because the watch was obviously scratched from multiple handlings. The manager accepted that I couldn't have damaged the watch and allowed the return. 5 days later a manager, Mindy, from Client services called and said she overrode the return the former rep approved and I had to keep the watch. Laughable about the poor customer service by the managers and the lack of communications between client services and the Charleston store. The watch was already returned and refunded. I will never purchase from this brand again. Poooooor customer service.

Go to Gucci folks! They take very good care of...

In early October 2020 I visited the Charleston LV store during a girls weekend. The sales associate that helped us during that visit was Clayne Slaven. Although I didn't purchase anything, it was more of a scouting out visit, I was so impressed with Clayne that I knew I wanted to purchase my next handbag from him.

This past weekend was my birthday and I knew exactly what I wanted...a Speedy 25 bandouliere. I had kept Clayne's card from my October trip so I texted him the day before, letting him know my intentions of driving down from Wilmington to Charleston for a day trip. He replied promptly and set aside the bag for me. The next day we drove down and Clayne met me at the entrance. He brought the bag out to me, quickly refreshed me on the details of the bag and let me inspect it to make sure I was happy with it. My husband, too, was impressed with Clayne that we decided to go ahead and purchase a Sarah wallet for our daughter as her birthday is three days after mine.

Clayne went in the back to wrap our items, including weather proofing them since it was raining outside. He exited from the back with my items along with a surprise goody bag for me in honor of my birthday.

The entire experience, from Clayne's personal attention, the friendliness of the staff and the selection in the store, was phenomenal. As we were leaving I acknowledged to Clayne I would be back to see him when I'm ready for my next purchase (Felicie Pochette). I will forever be a loyal...

I love this store and while I usually give the other locations of Louis Vuitton four stars compared to the Flagship on the Champs-Élysées at 5 stars, THIS store will remain near and dear for giving me my FIRST true Louis experience. Thank YOU! Lauren was my Sales Associate (SA) for a couple of years and she left but every time I come in, the SAs are friendly, warm, kind, and helpful.

When I graduated and I wanted to buy my first bag, I called my fellow lover of luxury, one of my sorority sisters, and we made a trip downtown. She wanted a Gucci bag, so we went there first and they were so rude that we shortly left and headed to Louis.

When we arrived, we were prompted greeted, we told her which handbags we were interested in and she informed us of which bag would be best for our frames and which sizes. We finally settled on two different bags and we got matching Bandeaus to commemorate the event. SO cheesy I know but I like what I like. We have since loved our bags 5 years later and drop into the store when we need/want something nice. I have brought two other friends for their first experience there too and they have been happy customers.

Thanks so much to the SAs and Management of LV Charleston for showing some southern hospitality and the true spirit of Charleston topped with elegant luxury. I look forward to seeing you soon maybe to dive in the Masters LV X Koons Collection!

Signed with Love of LV, The Original Charlestonian #LEWReviews...