In a nutshell: Compassionate care, genuine listening, and a patient-first experience — Dr. Katie and her team went above and beyond at my first SoftWave therapy appointment.
Long version: I had my SoftWave therapy with Dr. Katie, and I cannot say enough about how wonderful the experience was. I’ve been struggling with knee pain for over six months, gradually worsening despite two steroid injections, three gel injections, and most recently, an MRI on 8/8 confirming that a total knee replacement is likely my only option for long-term relief. The SoftWave treatment itself went really well, but the best part of my visit was Dr. Katie herself.
She is compassionate, patient, and genuinely cares. I came in with six months of scattered details, and she listened without rushing, offering support and encouragement. She explained the procedure clearly, checked in often, and made sure I knew how to signal if I needed anything during treatment. She also gave me a helpful heads-up that I’d be seeing Jen at my next visit. As a nurse myself, I appreciate those extra details that build trust, communication, and a better patient experience.
The office is welcoming from start to finish. Receptionist Kelly was warm, and I appreciated that Dr. Jeff, Dr. Katie’s husband and business partner, came by to personally introduce himself & greet me after our phone and message exchanges while setting up my first appointment. I also noticed my name on their welcome board when I walked in — a friendly, personalized gesture that made me feel right at home.
Every interaction — messaging, calls, and in-person — has been thoughtful and patient-focused. I left feeling hopeful, encouraged, and thankful for a clinic that truly prioritizes quality care. I’ve seen how SoftWave has helped others, and if it can even ease my pain partway, that will be meaningful progress. I highly recommend Discover...
Read moreJeff- I have never had a Chiropractor so through that had so much knowledge about exercise, how to eat, take care of myself and he is so smart it boggled my mind how much he knows! My DR.'s and other back specialists had used his explanations from my X-Rays and scans because he was so detailed in the reports or paperwork and right to the T on everything Jeff said and I highly recommend a visit. I have a work injury and I couldn't walk, Jeff had helped my fiance set me in a chair and helped me to do my X-rays. I went two times in one week and the next week after I slowly started to walk and stand on my own. Jeff told me to take certain vitamins to help with nerve pain and to have my fiance to do range of motion exercises because the nerves will cause alot of pain in the attachment process and ice properly. If it wasn't for him I couldn't walk and I would have severed a nerve in my neck, but because Jeff's mythical adjustments he saved my nerve in my neck and had taken his time to look again to make sure I was feeling Ok. Later that same week made all the difference and now I can walk I can't stand long because of the pain, but I am thankful I had seen him. This man I swear has healing powers of an Angel and the DR.s are still amazed how I can walk and asked me who I saw, I tell them Jeff. Thanks, for everything and all of your receptionists are phenmonimal and attentive as well! Thanks for everything, I will come back some day. Keep up your amazing work everyone! Thanks, for all your caring nature made a difference..We need more people like this around to actually care for the patient...
Read moreI thought that chiropractic was just for people that got into car accidents and tweaked their back, but Dr. Jeff has set me straight! (no pun intended) My first visit to Discover was over two years ago and I learned quickly that Dr. Jeff's whole body health approach was much more than just the random adjustment--it was an invitation to a better quality of life.
I was very skeptical at first, but after he showed me the x-rays and explained patiently and in detail how important an aligned spinal cord is to my health, I signed up to come in a couple times a week. The office hours are VERY convenient and I love that I don't have to schedule anything. Staff couldn't be friendlier and the health seminars are a cool touch as well.
Through adjustments, eating much healthier (Dr. Jeff has great practical Paleo suggestions), and exercise, I've gone from 280 to 200 lbs and am experiencing the best health of my life.
Life is stressful and everyone needs an ally to help make sure we take care of our bodies through it all. My wife and I couldn't be happier that Discover Chiropractic has our backs (pun...
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