Heartbreakers Bar & Grill — Restaurant in Chaska

I just stopped in here to have an impossible burger. I've had one here before, and it was pretty good. I'm a vegetarian, but I eat eggs and cheese so I ordered it with mayo and cheese, asked for waffle fries with mine, and my wife asked for regular fries. When it showed up THERE WAS BACON on both of them. Well, that's gross. But ok. I'll forgive that mistake and just take it off and try to clean it off with my napkin. Besides, if I send it back - that's probably what they would have done anyway. This isn't my first experience like this. Then my wife noticed that her regular fries were actually sweet potato. Well, she really wanted regular fries, but she'll just eat the sweet potato fries. Then we looked on the burger bun. No mayo either. Then she bit the burger and said 'this isn't an impossible. This is beef.'. So I looked, and sure as sam - that's definitely a beef burger. It looks nothing like the last impossible burger I ordered there. So we sent them back, mostly assuming at this point that we were actually brought someone else's order. I was just going to leave since there really was no way I was going to eat anything they brought to my table now, but my wife insisted on paying for our drinks. I left, but then the manager came up to her - AND INSISTED THE BEEF BURGERS WE WERE JUST SERVED WERE ACTUALLY VEGAN BURGERS - as if that was the one thing that was correct in this comedy of errors. Well, we'll see ya later. I'll never be back. You had an opportunity to restore our faith in your product. That wasn't it. Thank you for doubling down on my original complaint. There were literally more things incorrect about the food that arrived at my table than were correct. Even if it was a "2.0" version of the impossible burger that arrived at my table as you claim in your reply - it said nothing of the sort on the menu so on what planet would I believe you especially after there was bacon on my vegetarian burger? I'll say it was just one more mistake made and this was a beef burger, you'll insist that this was the one thing that was actually correct about my food and that I'm ignorant because you have given me a new version that is now indistinguishable from its beef equivalent. It appears to me that you are more concerned with disproving my claim that this was in fact not the item I was told it was than accepting that it was a mistake that could have occurred. I no longer have the patty to prove it was beef, and I sincerely doubt you kept it either. So this is nothing more than a he-said-she-said argument that ends nowhere. What is a fact here, is that I have no confidence that you are actually putting the things on my plate that we both agreed would be there - and putting things that I have a moral objection to and purposely avoid - resulting in my complete loss of confidence in your restarunt. If there was a way to regain my confidence in this resauraunt, your reply was again a failure. Attempting again to convince me that this one thing was correct while nearly everything else was wrong with literally no proof smacks of desperation to save-face. Rest assured: I have no intention of setting foot in this...

Heartbreakers literally broke our heart. We stumbled upon it and decided it sounded and looked like our kind of vibe. It's a bar grill with a few dart boards, pool table, and a random golf game. You know the kind of place I'm talking about. we all know them and we all love them. well. I did not love this one. most of the tables are either full or dirty, So we sat at a table by the dart boards. first off. They should just not have tables back there. Because when they're busy, nobody can see them and you pretty much just sit there. by the time we finally got a server to come to our table. We got our drinks. most of them. the other one we finally got 20 minutes later when we asked for it Ok, now food. The cheese curds came out and let me tell you. They were some of the most delicious curds ive have ever had in my life. Definitely ranking up there. that's where the deliciousness ended. my husband's food was wrong and my food had definitely sat there for a while and been overcooked, but we couldn't ask anybody to get us better food. We couldn't ask any questions. Couldn't get anything fixed because we did not see our server again. like I stood up and looked for them and could not find Anyone for well over 5 minutes. finally after about 10-15 minutes we flagged her down so we could leave. We had been sitting with no service or refills for at least 35 minutes. what a terrible experience. I would love to give this place another opportunity. However, I don't feel the need to waste my...

Went here because they recently went through a renovation so we wanted to see how it has changed. Looks like they are pricing to pay for that Reno. Ordered 2 Apps, 2 Beers, and a kids milk. It came to $41 without tip! NO JOKE. Beer selection was good so I had no problem paying a bit more for a craft beer (6.50), but the apps were a total rip off. Nachos were 9.99 + 1.99 to add the chicken, which would be fine if it was sized to share for the whole table. The nacho platter was so small, borderline individual size and the ingredients were very sparse. They were mostly plain chips with shredded lettuce on them. There was hardly any cheese at all, which is the key ingredient for nachos. They weren't worth 5.99 in my opinion. The wings were 12.99 for 12 and were all oversized dummies that were undercooked, no actual wings. Server asked if I could take a bite to make sure they were warm? If it wasn't understaffed I might have sent them back, but we had already waited quite a bit of time. If you are going here stick to the pizza since this seems to be their staple and would have been cheaper to order. Either way, nachos are probably the highest margin item for a restaurant and pretty tough to screw up so I can only imagine if you order something that would require actually cooking. I wouldn't waste my time with this place unless you are going to simply drink and play pool, darts,...