Dunham's Sports — Local services in Chesterfield Township

(Lied to TWICE) Dunham's is regularly poorly staffed. If you can find what you need on your own, great! If you can't, don't bother talking to an associate, they'll give you the impression that you're bothering them and even lie to your face about it.

My experience just now...

A brunette woman associate (with a disgruntled look on her face before I even talked to her) told me that they regularly receive crushed boxes from the Distribution Center, when I asked about what looked like a returned Century Punching Bag stand that had already been opened, with the box clearly beaten up with extra holes in it, and retaped.

She said that they don't accept returns for that, so it would have arrived from the distribution center that way and that they regularly receive crushed boxes like that. But, the box's plastic retention straps on the outside were missing, and the crimp mark impressions they leave on the cardboard box corners during shipping were still visible.

When she went to open the package for me to inspect what was there, as it was re-taped, she found that it was already open on the other side, so she just lifted the lid.

When she opened it up, she doubled down on it coming from the distribution center that way, without me saying anything to prompt her to say that again.

So, I pointed out that all the bolts and nuts aren't going to unpackage themselves from the shrinkwrap sheet inside the package during shipment. That's just not a thing.

She didn't say another word at that point, I then closed the box, thanked her for the help, and then immediately...

This place is such a joke. I just went in there to have a set of golf irons regripped. So before I made the trip I called ahead of time to make sure someone there was capable of doing so correctly. The ladies words where absolutely. Come in and he will take care of it!! Upon arrival I go to the cashier and ask her again if someone was there and she says YES. Wait here and I'll page him. Of course she does and here comes the gripper guy with the eye rolls and other facial expressions toward her and asked why she called him over to do that. And she kinda of hinted to him that I was standing there so he perked up quickly. And walked over to me spewing every excuse in the book on why he couldn't do them. LIES. I have bought multiple rifles pistols you name it from them and if I can help it I will never spend another cent in that store. And if I can reach even one person to not shop there then I'm happy with that. Contacted corporate and of course an automated email with there lovely...

Be careful about what you buy here. I suggest looking up stuff before you buy. I purchased shoes here. They were on sale at Dunham's for $10 off. I never heard of them, so I looked them up online. The same shoe from the manufacturer was still $15 less even after Dunham's sale price. I asked Dunham's about this, and they only "Price Match" stores within 5 miles and won't match online sales. I never would have wasted my time and shopped here if I had known that this would happen. I also called the manufacturer. They said I could return the shoes I purchased to them and would send me a gift card covering the cost of the shoes so I could buy the shoes ONLINE FROM THEM (THE MANUFACTURER) Sad that they are willing to please customers from other stores when the original store won't. 🤔🤷🏽‍♂️

SIDE NOTE*

IT ALSO ONLY TOOK ME 30 MINS OR SO OF LOOKING AT SHOES AND HAVING TO GO FIND SOMEONE FOR ME TO HAVE HELP. Customer service needs help and training to be ready and able to...