Citi — Local services in Chicago

Terrible Experience – Misleading Promises and Zero Accountability

I went into this branch back in April with the intention of opening a CD. Irene and Maggie kept pushing me to open a checking account instead, promising a $250 bonus if I set up direct deposit of $3,000. They assured me the bonus would be available 30 days after the $3,000 was deposited.

Well, it’s now July — over 90 days later — and I’ve received nothing.

I’ve called multiple times and keep getting the runaround. First, Irene told me there was nothing they could do and passed me off to her manager, Maggie. Maggie said she opened a case and that the bonus would be available on 7/3. I gave them the benefit of the doubt, thinking the holiday (7/4) might cause a delay. Now it’s 7/7 and still nothing.

I called again today, and Irene told me the manager is on vacation until next month and that I should just “give it another month.”

This branch is also nearly impossible to reach by phone. I’ve had to call 8-9 times just to get someone to answer. The only time they’re responsive is when trying to convince you to open an account. After that? They ghost you.

It’s clear they are just trying to hit quotas for new accounts and deposits. They’ll say anything to get you to sign up, then backtrack and pretend they can’t help.

This is a predatory and dishonest practice. Avoid this branch at all costs.

糟糕的体验——误导性承诺，毫无责任感

我在今年四月去这家分行本来是想开一个定期存款（CD）账户。结果，Irene 和 Maggie 一直劝我开一个支票账户，说有开卡奖励。他们承诺如果我设置了 $3,000 的直接存款（direct deposit），那么在金额到账后的 30 天内就可以收到 $250 的奖金。

但现在已经是 7 月了，过去了 90 多天，我还是一分钱都没收到。

我多次打电话过去询问，得到的都是推卸和敷衍。Irene 先是说“我们也没办法”，然后把我推给她的经理 Maggie。Maggie 又说她已经帮我提交了申请，奖金会在 7 月 3 日发放。我想着可能因为独立日假期（7 月 4 日）会稍微延迟，结果现在已经是 7 月 7 日，还是没有任何动静。

今天我再次打电话过去，Irene 说经理现在在休假，要到下个月才回来，让我“再等一个月”。

此外，这家分行几乎打不通电话，我每次要打 8、9 次电话...

Me and my mother went to this location because she has an account there. We were there for account maintenance. The bankers took other clients that they knew before assisting us. We were there for 33 minutes and other people that came thru the door were taken care of first because they knew the bankers by name. I am never coming back to that location again. I will inform all of my friends and family Members to close out accounts and go somewhere else. This location has no accountability for their workers. I am of Asian ethnicity and so is my mother and I will never ever go back to Chinatown...

A close friend of mine has banked with Citi Bank for 25yrs, we go to this location on our lunch break and the teller gave him false information. After receiving this inaccurate info we were told we had to wait over 30min to see a manager with NO other customers in line. We definitely felt like we were being discriminated on after leaving this branch. We contacted corporate immediately after leaving. This was an awful experience. I told my friend if corporate doesn't do anything he should strongly consider changing banks....