The Home Depot — Local services in Chubbuck

Terrible customer service! 1/4 associates I spoke to were helpful. The others could use a serious attitude check, Specially, the associate in customer service. 3/4 of associates treated me as if I were dumb and didn’t know what I was asking, or blind, as if I could not see the product that did not exist on the shelf.

On the Home Depot website, it lists a product that come to find out doesn’t even exist in any of the stores. I went to the plumbing section looking for a 6 inch PVC pipe. The older gentleman in that area said,” Oh, it’s there! You didn’t see it!?” I said,” No, I didn’t see it. I’m not wanting perforated pvc drainage pipes”. He assured me they were there, then walked off and vanished the second later without physically showing me where it is (it wasn’t there or anywhere).

The woman in customer service was the rudest. The customer before me was trying to return something and she was annoyingly telling him they don’t accept returns without the receipt. I doubt that’s the rule because most places will either give an in store credit or look it up based on the card used. That customer walked away upset not able to make a return. Then it was my turn. She spoke down to me and treated me like an idiot, even though I showed her on my phone, on the Home Depot website, the product listed. She kept assuring me that it was the location that I had wrong in my search; that I needed to change the location of the search to Pocatello. I didn’t necessarily care because I just wanted to either order it or find out where locally it was. She muddled some things under her breath and annoyingly typed in the SKU. Five minutes later, I figured out this wasn’t helping either. If you’d like her name, you can contact me Home Depot.

Then, on my way walking out, the front door greeter asked me if I was able to find everything OK. I said no I wasn’t able to. She asked if she could help. So I started to explain and somehow she lost interest and started talking to another customer who just walked in and did not acknowledge anything that I said after. Good thing I go to Lowe’s. What a...

After having one of the worst weeks, our cv joint broke in my car and two days later our fuel pump went out in our other car. I was beyond frustrated but the universe wasn't done our dryer finally died the same week. I was officially going to lose my mind, between getting both cars fixed the idea of having to go shopping for a dryer was too much to even think about. We decided to go to home depot and start there. Best choice! Nate M, in the chubbuck store helped us. He was amazing, Right out the gate, he let us know that we would be looking at all washing machines in store, but they sold their counterparts online he Immediately offered to pull up the dryers so that we could just look at them first hand not trying to guess what they would look like by the washing machine. I told him that I knew it was a long shot. But I had bought a washing machine 2 or 3 years ago and I would really like to get the matching dryer. I showed him the model I had and asked him if hed show me the closest thing that he would have in store. He walked right over to my washing machine. I have never been happier after letting him know that we'd like to take it. He started explaining about the delivery, any fees associated, times to be expected. Made sure to let us know that we could save additionally if we opted into a Lowe's credit card. After we had made the purchase, I then started to inquire about some of the AI. Technology, something that completely goes over my head. He explained to me the difference between how the AI works in the washing machine, showed me different features on refrigerators. He was just incredibly personable. I didn't feel rushed or like I was bothering him. He's a kind of employee that makes people come back to the same store. I already thanked him repeatedly in the store and I doubt he'll see this post, but if he does, thank you again Nate, you made the entire experience...

The only reason I'm even giving two stars is the fact that the staff inside the store was very kind and helpful. However, once they swiped my card and I left the store was a whole different story. First of all, they have absolutely no coordination between their store, delivery services, and installation services. We received our appliances promptly and then we were told we would have to wait for installation (that we paid over $100 each unit for) for a 24 hour period after delivery to assure they had been delivered. To keep a long story short I had to call 3 days later and the installation service was not aware of our delivery. Then to our dismay upon installation we found out our dishwasher was damaged...and to make matter worse the claimed to have made an order for the new one. Two days later I go into the store only to find out there was no order placed, but was promised Linda (whom of which everyone continously mentioned) would call me back once it had been arranged. After several hours and no call back I contacted them AGAIN and they said it had been placed and apologies for no call back. This has been the worst customer experience I've had and still have no dishwasher. Only time will tell if it will finally happen without hounding them non-stop. I purchased and entire GE appliance set (fridge, microwave, stove, and dishwasher) plus paid the installation fees for the microwave and dishwasher (yes, you have to pay for each and they are over $100 each) yet to have the job completed. With that said I would encourage shoppers to simply shop local and avoid all this headache for something that...