Verizon — Local services in Chubbuck

My most recent Verizon experience at the Chubbuck store would have resulted in a 2-star review if it hadn't been for the sales rep I worked with and his manager, who both went above and beyond to make the situation right. I want to give a big thanks to the sales rep, Robert, and his manager (I didn't catch his name) for working so hard to resolve my issue. Switching phones is one of the more stressful errands I have to deal with every couple years. I'm one who doesn't feel comfortable making the switch on my own without the help of a professional; yet, it's getting harder and harder to get that help. I feel overwhelmed by all the techy jargon and complicated billing fees, so when I'm told "just go to the website," I get really frustrated. On this trip, I waited about an hour to see a sales rep, and then once I had made my product selections, the system kept glitching while I was being rung up. During the wait, another sales person, who was not entirely aware of the nuances of the transaction, butted in to explain that what we were attempting should not be attempted. Had his attitude been that of professionality and a true desire to help, I would have welcomed his insight; but being that it came across as indifferent arrogance, it felt antagonistic. After an hour of attempting the transaction, I had to leave for a prior engagement. I was told that the store would figure out the issue and have it resolved by the next day. I asked if my dad could come back to finish the transaction the next day, because I would be unavailable and I was only in town for a couple days. I was told that, yes, he could come in on my behalf. Unfortunately, though, when he went in the next day to finalize the purchase, he also had to wait over an hour for a sales person and the greeter told him that I would have to be present (despite the prior day's arrangement for him to represent me to finalize the purchase). Apparently, they ran into similar glitchy issues on the second day, so my dad also spent well over 2 hours there. To boil this all down, my main complaint (other than the very long wait time, likely due to understaffing, like most all other service industries right now), is that many of the sales reps on the floor seemed more focused on what can't be done for the customer rather than being focused on true customer service. Being as these restrictions undoubtedly stem from corporate rather than local store policy, I'm seriously considering switching away from Verizon entirely in the future. Sales reps should remember that, while that whole technological world is second nature to them, it is foreign and intimidating to many of us. A little genuine compassion and customer service goes a long way. Robert and his manager demonstrated that compassion and customer service, despite the restrictions of the company they work for, and they saved my sale (worth well over $1000). I will continue as a Verizon customer for at least another year or two, but had they not gone above and beyond, I would likely not be a Verizon customer at all...

Had 1 line on a completely different plan and 1 device that did not communicate well with others after we changed the number and even got written confirmation from the company that only the number was being changed, not the plan or anything else. Verizon's reps refused to rectify the issue. Cancelled that line. Still believe in second chances, letting the past go etc. Were rewarded today for that by Mr Stuart having audacity to verbally assault both me and my wife inside this store in our daughter's presence. Came to buy her new phone and thus to brighten her day and she left in tears. Thank you, Verizon. For God's sake drug test this employee from time to time. When half-witted rep who looks like aging tweaker and struggles to understand longer phrases offends and assaults customers in company's store and totally gets away with it, manager refuses to step in it speaks volumes about company's mission and core values. My wife manages a team of few people and makes 2 if not 3 times his yearly salary, but always treats patients with respect and kindness. What happened today is outrageous and unacceptable. We won't let this go. Police report is getting filed and all the agencies from AG to FCC will get notified asap. Also I never saw saw a native person or a female or a person of color hired by this particular location. Just white rude males are being favored. Only reason we went to store is to buy from official retailer. I'd advise and encourage all their customers in this area to purchase compatible phones and accessories elsewhere as most sales associates nationwide treat customer buying thousand dollar devices from them as valuable and figure ways to stay polite and show attention to...

“MAKE SURE TO CHECK FOR CORRECT PRODUCTS BEFORE OPENING IT”

My husband and I are new Verizon customers. For Valentine’s Day my husband brought me a new Apple Watch 10 series. He was excited to get this for me since my old gen 3 watch was stating to not hold a charge. I was supper excited for it and opened it up. He was telling me how he got me the 10 series and that I need to finally change over to Verizon before pairing my watch to my phone.

On Thursday, we got me a new phone, phone case, screen protector and camera lens protector. I got everything set up and connected the watch to my new phone still thinking I have 10 series. On Friday, I decided to look up all the new features on the 10 series watch and noticed that the watch I have doesn’t not look the same has the 10 series, so I started to look at the boxes to see what watch I got and in small fine print at the top of the box on the back it says Apple Watch SE (Gen 2).

I called my husband to make he didn’t make a mistake and he accidentally got me SE (Gen 2) he was like no I got you the 10 and I paid $499 for it. So I went in today to exchange it for a series 10 I explained what happened and how we were given the wrong watch. The sales representative was like that going to be extra $50 for restocking. I looked at him and said why should I have to pay for restocking when we were given the wrong watch by one of your employees /co-workers isn’t it his job to make sure we have the right product. He said it was because we opened it.

So I am not happy at all and neither is my husband he will be coming in to talk to the employee who sold...