This is the greatest team I've ever worked with. I've specifically had the best experience working with Ken. As many of us were impacted by COVID, I too was laid off from my employer. Ken went above and beyond and delivered an exceptional experience for me for the last 12 months. He made sure to find every way possible to set us both (Rent-A-Center & me) up for success. Today, I successfully paid off my item and I know that having someone with a heart as big as Ken's, superior level of empathy he had to my situation, and honest, transparent communication were the reasons this was possible. It's easy to lose sight of your clients and to dispose of them when things get rocky, but experiences like these are why I would gladly chose to work with this location again. Phenomenal job to this team! I highly...
Read moreThis is the best rent a center I have ever been to. The GM is one of the hardest working and helpful managers I have ever encountered in that industry. He was there for me for whatever I needed and helped me with everything I needed down to physically picking up a product I needed for work when they were out of stock at their store. The whole staff is friendly and attentive and I have been inside this store many times and they are always working and helping each other or us customers. If I could give 10...
Read moreFirst off I'd like to thank Ken for going above and beyond for me at the Clermont location. I received a damaged item. I called literally 15 mins before closing and he stayed beyond operating hours and helped me resolve my issue! You'll never know how much that means to me. Kudos to you and your team for striding for great customer service! You do a great job operating that store and...
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