Darlafoxx Bridal & Formal — Local services in Cleveland

On january 26th 2020 my daughter and I went to darla's shop to look for her senior prom gown. I wanted a headstart as much as we could because senior year is busy. My daughter found her perfect gown $675. I paid 168.75 down on the dress was told that we could make payments of the same amount every 3 weeks and the next time we went on february 11th 2020 she got sized for her dress and was told they placed the order for the dress size 6. I was told that day I could make my last 2 payments over the phone or online if needed. On march 20th I made the 3rd payment and at this point there was no concern that my daughter wouldnt receive her gown. On March 25th my daughter recieved a text stating that darla had stayed open as long as she could do to the stay at home order she had to close down. According to text message she was still getting weekly shipments in and not to worry she would have her dress. In mid april I made my last payment spoke with darla she asked if my daughter had got a new prom date and i responded with no as far as i know everything is still set as planned May 2and 2020 was supposed to be her prom date. She said ok everything is paid and when dress comes in we will contact you. Fast forward to may 2nd my daughter still didnt receive a call or a dress. She messaged darla in which darla asked for last name and school to look up gown. No response for 2 weeks until I had to message and ask where is the dress. At that point her assistant messages me through texting that darla had a family emergency and she would look into where the dress is. Stephanie her assistant tells me production was shut down due to the pandemic and they are contacting designer and will get back with me. May 14th I get a text message stating the dress will be shipping from production the following week and they will have her dress at the end of may. Again no communication until I message again asking where her dress is. No response so my daughter messages her and gets that they are waiting and they have all these colors available not her color. Darla states she can include us in on emails with designer so we know it isnt her fault for the gown not arriving. At this point darla and her assistant are inconsistent with what they are telling both my daughter and I and I just want my money refunded. So on june 5th 2020 I am told she is issuing a refund. Darla than tells me it will be issued same way it was paid and within 10 days we will have our money back. June 19th I check my bank no refund. I send 4 text messages before i get a response. I literally am begging for my money back and she replies with sorry for delay my accountant handles the refunds and sends me 2 pictures of money refunded on june 19th. She literally had me waiting for 19 business days and never refunded my money until I said I was getting a lawyer because she cant steal people's money like she is trying to do. I was than informed that my first 2 payments were passed 120 days so she was issuing me a check. I should be receiving any day. Today is june 26th 2020 and as of today have not been refunded my other half of my payments amounting to $337.50. I have even had family from other cities send me mail and have gotten it without a issue. Darla is no longer answering any text messages or phone calls and I am forced to take her to court over my money. This is a shame I have all text messages and communications with darla saved to my phone where she NEVER INFORMS US OF A ISSUE WITH MY DAUGHTERS GOWN. I understand a pandemic and I understand a delay in the gown, what I dont understand is the lies I've been told the entire time. As long as she gets her money she dont seem to care. As for getting any money back be prepared to go through hell to get what...

Dear Brides,

If you’re reading this, chances are you’re in the whirlwind of wedding planning, standing at the crossroads of excitement and overwhelm. Let me save you the runaround and the heartbreak: Darlafoxx Bridal & Formal is the only place I will ever recommend. Trust me—you’ll thank me later.

I’ve been to more bridal shops than I can count. I’ve felt the pressure, the confusion, and the disappointment that often comes with finding the one—and I’m not talking about your partner—I’m talking about the dress. Like many of you, I visited the so-called “top-rated” shops in and around Cleveland, only to leave underwhelmed, over-budgeted, or simply dismissed.

The Truth About Other Dress Shops:

Most boutiques follow the same script: dim lights, a glass of champagne, and racks of repetitive styles that barely resemble what’s on their website. What they don’t tell you is that behind the glam is a sales pitch—one that rarely centers around you. I experienced limited selections, zero personalization, and pushy timelines that made me feel like I was running out of time, options, and confidence.

My Darlafoxx Experience:

After losing weight unexpectedly six months before my wedding, I needed a new gown—fast. Most shops said it couldn’t be done. But when I booked with Darlafoxx , Darlene herself reached out within hours. She asked for photos of what I liked and actually listened. From that very first message, I knew this place was different.

When I walked into her shop, my jaw dropped. It was like stepping into a bridal fairytale—gowns of every style, size, and sparkle cascading from the balconies. Within minutes, Darlene pulled dresses that fit my body—not just my size. And the third dress? Magic. It hugged me in all the right places and melted every ounce of stress I had felt before. This is what they mean when they say, “You’ll know when it’s the one.”

Darlene and her team gave me the time, space, and support I needed. No rush, no pressure—just genuine care and expert guidance. They honored my budget, encouraged me to explore, and treated me like family.

The Seamless Fitting & Alterations Process:

Once I chose my dress, Darlene didn’t miss a beat. She took my measurements, rush-ordered the gown, included a veil, and stayed in touch with regular updates—yes, real-time texts. One month before the big day, my dress arrived—right on schedule.

And then enters Liam—Darlene’s in-house tailoring wizard and your future lifesaver. My dress fit like a glove (yes, on the first try!). Liam patiently listened to my preferences, removed some tulle to soften the silhouette, created the most gorgeous bustle, and scheduled a follow-up just in case anything changed. He even gave me his personal number in case I needed anything else.

Final Thoughts—From One Bride to Another:

• You are not just a sale at Darlafoxx—you’re celebrated and respected. • Darlene (the “Fairy Godmother” of dresses) and her team create a space where confidence blooms and stress disappears. • The selection is unmatched, with hundreds of gowns that actually reflect what you see online. • You’ll never feel rushed, judged, or pressured—only supported, heard, and empowered. • Liam, a highly skilled / professional tailor offered on site , with no surprise fees after first payment or last-minute chaos. • Most importantly, you’ll walk out not just with the perfect dress, but with a newfound belief in yourself and your vision.

So, if you’re still searching, STOP!!! You’ve found your SHOP. You’ve found your TEAM. You’re about to find YOUR DRESS & confidently leave knowing you’ve said … “ YES TO THE DRESS” 🎉

With love and excitement, A bride who finally found her “yes”—and the peace that comes...

I started my prom shopping at the end of January because I'm usually a late planner, but with prom i could not do that so I decided I should get a head start on finding the perfect gown. Darla was very helpful in the beginning with showing me different dress designs based on what I was telling her I liked. Finally, I find my perfect gown, chose the color and make the first payment no problem. My mother and I are told my dress would be in mid April so I'd have enough time for it to be altered the way i wanted it. So during this process we are still making payments, having little to no contact with Darla. When it came to my prom date still no dress. I messaged her on May 2nd and had no response until two weeks later when I was told she had a family emergency and i was very understanding. As time went on I was told my dress would be coming in and Darla would be delivering the gowns. While im making payments on my dress nothing was ever said to be about production being shut down in NY. June 5th a WHOLE month after my scheduled prom date is when I'm told that my color dress was unavailable but every other color was available so I was told to chose another color. I told Darla that I just wanted a refund and that this was overwhelming with her lack of communication. She said she would do our refund and it would be in my account within 10 days. So June 19th, comes still no refund and we have had to literally BEG this lady for my refund. Only half was refunded to the account and the other half was mailed supposedly on the 17th and we have still not received our other refund. I DO NOT RECOMMEND! She was very unprofessional during this whole situation dealing with my dress through this pandemic and I'm very understanding due to the pandemic, but I AM NOT understanding when she has been very unprofessional. I have all messages and receipts to...