Rally House Gateway — Local services in Cleveland

Based on the excellent reviews for this store I visited it while working in Cleveland to pick up some workout clothes. Unfortunately, the staff was so rude I almost immediately walked out. Specifically what happened was that I parked directly in front of the store one weekend evening to buy clothes. There was some construction out front and the normal parking signs had some ambiguous notice on them, so I asked the employee just inside the front door if it was okay to park in front of the store. With significant digust in his voice he told me I should be able to read the signs myself. Undeterred I responded politely that I found the sign confusing and asked again if he knew if it was okay to park in front of the store. His response was sharper the second time, essentially insulting my intelligence. No one should tolerate such behavior from store staff, nor should they waste another breath on someone like this, so I left, drove to Hibbett Sports where I received wonderful service and happily bought the clothes I needed. While it was only a short interaction and several people seem to appreciate this store, I would fine another place to...

This store is consistently friendly and helpful. I’ve been in several times on the way to Guardians games. This time around, I asked for help with a larger sized item hanging on a top rack on the wall. I was nervous to ask for help because I knew it would be difficult to get to. And I was right- it was a tough reach, but the staff reassured me several times that it was okay and they weren’t going to stop looking until they got to what I needed. The store itself is pretty packed full of merch, but it’s easy to maneuver around. . This store’s staff has always made me feel welcome. I prefer this store...

A lot of cool items and many different SKU numbers..... However I picked out 6 things I liked and there wasn't a 2XXL in any of them... Which by itself is a little disappointing... The more disappointing aspect was they were more expensive items but nothing rare that employees had to help me even gain access to check sizes.....but not one of the 4 different people made any effort other than to say, no, we don't have that size. Not a "let me check the back"," check online inventory", "check to see about ordering one in".... Nothing....no attempt at all other than a quick look...