City Tap Cleveland — Restaurant in Cleveland

This place is an absolutel disgrace. Came from St. Louis, MO to see my first NBA basketball as a fan of Lebron since he entered the league. Decided to try this place as it was nearby the stadium. The bartender (didn't catch her name but she looked like a mix between Pink and Avril Lavine) was incredibly rude. She asked for my ID and after examining for less than 5 seconds, proceeded to tell me it was fake. Keep in mind that I have a Missouri ID and I am 26 years old. Rather than asking me for a second form or trying to handle the situation like a professional, she proceeded to completely bend my ID in half claiming that it was fake. I presented her with 7 forms of identification. 4 credit cards, my ID, my fishing license with my birthday on it and my University of Missouri Student ID with my picture on it. She proceeded to laugh in my face and tell me it all wasn't real (while continuing to bend my ID in half). Only when I told her I had to fly back to St. Louis today and NEEDED my ID did she realize this wasn't a big joke. I also threatened to have the cops come to get her to hand me my ID as she continued to hold it hostage. After much back and forth, she finally handed me my ID back, looked me in the eyes and said "We don't need/want your business anyways."

My jaw about dropped to the floor. Not only was I ridiculed and embarrassed for trying to give the establishment business, but I was also told that they didn't even want my business. Seems like a very "consumer friendly" place. I will be calling the manager at 11am sharp today to politely request that he gives me the funds for a new ID. I feel as if it is the least...

Not Welcoming to Outsiders. My friend and I came to Cleveland for Game 4 of the NBA Finals and came to the bar after the game. We tried ordering drinks at the bar, but the bartenders completely ignored us, even when we finally spoke up and yelled out, "Can we order something?" Fortunately, the bar patrons were much nicer, chatting with us, and one person who saw what was happening actually bought us a round. We generally minded our own business and stayed until closing time. At closing time, we both were still sipping our second Jamisons on the rocks when a guy came by and told us they were closed and we needed to leave. We were far from the only ones left in the bar, but when we picked up our drinks to down the rest of it before leaving, the guy very aggressively grabbed them out of our hands as the cups were headed to our mouths, told us "I said we were closed!!!," and in the process spilled our drinks all over us. We were absolutely shocked but didn't put up a fuss and just left. My friend and I were the only minority customers in the bar after the game, and we were also the only Warriors fans, but no matter what the reason why they treated us so badly, it was uncalled for. We had generally positive experiences with Clevelanders, but the white employees at this bar are not welcoming of outsiders at all. The non-white employees, who all seemed to be bust boys or cooks (no bartenders) were much nicer, as were...

I was truly looking forward to visiting the city of Cleveland one day because I'm a huge LeBron James fan and all about the revival of the city( I come from a city hurting for a revival as well, St.Louis, MO) as well as bringing a Championship home to Northeast Ohio. After hearing about my brother's experience at this joke of an exablishment I have rethought my whole view on the city and plans to visit it. Why would I want to bring my business and money to a city who treats their of visitors like trash, this is not how we act here in the Lou. Thanks for setting a great example for the city of Cleveland!! I'm sure the whole city is not like this but I will be staying far from your establishment. By the way I thought through all your reviews and it seems that your women bartenders being extremely rude is a trend..... I think a word to the wise would be to get rid of these wanna be punk rock girls to help your business. I saw you posted a verbal apology to my brother finally today only after the reflux of social media reviews, there was no sincereness to it, it was simply an attempt to protect your business. Hope this incident really makes you rethink how you run your establishment, because this horror story is completely unacceptable and something no one should ever have...