Al Cheapo's Appliance — Local services in Cocoa

If I could give this business 0 stars I would. Purchased a washer and dryer from him on May 7th. Dryer quit heating on second load. He came out and "fixed" it. Dryer will now heat but does not turn off on its own. Washer agitator did not work properly. He came and "fixed" that too. After 2 loads of him fixing agitator the washer now throws about 4 codes and will not turn on. I have spoken with his office manager (I cant remember her name but she is very nice) at least 4 or 5 times now and she keeps telling me that Al will call me back. Well, its been over 3 weeks and I am still waiting for him to call me back and advise what I am going to do with these POS washer and dryer he sold me. I finally just had to go buy a new set that worked as I cant wait for this man to pick up a phone and take 2 min out of his day to resolve the issue as he stated he will not give a refund. I guess i am out 450.00. Very poor business practice and I feel he just stole my 450.00. I am a small business owner myself and would never do this to my clients. And if you want to get on here and call me a liar like you did everyone else, I will gladly post a pic of the call logs where I have been trying to get a hold of you personally since May 22nd regarding the issues that arose after your "repairs" You seem to hide behind your office manager and make her deal with all the complaints but never respond to them. Addendum.. It was only after I left you one final not nice message and left this review did you attempt to call me back. You have zero customer service skills sir. Instead of responding with such disdain and being so condescending to people maybe try making it right in the first place and not make people wait over a month for a phone call back....

My landlady and I feel like he robbed us. I told him it would not spin he changed a part because that was not working never checked the problem I told him about. He left. He charged my landlady $176.00. For 15 minutes he was there witn a partner. I had to call him back because when I went to do a load of wash it did not spin out. I called him back he said do not open the lid let go through the cycle. So I set through a second cycle still did not spin. He came back so I he said oh yea it is not spinning! So he said u need another part I said to him how much will that b? He said $65.00 plus labor " what do you care she is paying!" Sorry very unethical! I told him I was paying too then his story changed. He said he would not charge labor this time. I told him he should have tested him the last time before he left. You can believe we will never call him again and will report...

For $130- $150 for a used appliance.. Al goes BEYOND the call of duty and is will to please any reasonable person. I bought a used washing machine from Al over 2 years ago and have never had any issues to this day. I have sent many of my friends and church family members there since. I'm was amazed that he offered a 30-60 day warranty on the appliances which to me was unheard of. I washed everything I owned and knew if it didn't break down in the 1st 30 days it was a keeper.. AL KEEP UP THE GREAT PRODUCTS...