GameStop — Local services in Colerain Township

I like the store but feel like some employees are shady or just dont know there own policy I bought a defective wired solar fade controller and tryed to return it for my money back or a replacement and they said they could not do that and it says on the back of the receipt it says if items are defective you can return the item within 30 days and i only had it for a week and a half. But my issue was resolved I got my money that I put to a new wireless controller but they just seemed like they didn't want to give me my money back or give me a new controller they told me I would have to trade it in which was upsetting because I would have got way less than what I paid for a...

I just called the store to check the availability of a game. The person who answered the phone was extremely rude. I was checking to see if they had the game in the original box. The associate who answered the phone said that I would have to come into the store and look on the shelf myself. I have been in numerous GameStop stores. Most of the stores are not that large. It would have taken the associate 1 minute to check for me. I told him that it was a 45-minute drive for me. He said that he was sorry he was the only one in the store at the moment. This would be the GameStop on Colerain Avenue. Extremely...

The guys that work in this place were very rude to my fiancé and her daughter. No business edicate or professionalism at all. Don’t allow these guys to work in the front any more of you will continue to get bad business and reviews like you are. The guy told her they didn’t make a game, that I previously look up online to make sure, but yet continued to argue with her that they didn’t and mind you he wouldn’t even look it up, so just by luck she found it on her own in this store and the guy didn’t even...