Men's Wearhouse — Local services in Colerain Township

I have always had good experiences at this location.

My husband and I visited to find tuxes for him and his groomsman for our wedding last February. We originally tried the Florence location, but were appalled at the lack of customer service and decided to try here instead. Much much better!

We were greeted and helped by a soft-spoken woman and a friendly but sarcastic man (both in their late 20s to early 30s). They helped us figure out what we wanted and helped my husband with his clothes, taking measurements and making sure everything was right. We had a truly pleasant time talking and laughing with them as we worked everything out.

My husband's second experience was getting fitted for his brother's wedding about a month ago. I wasn't with him that time, but he said it went pretty smoothly.

Third experience was this past week, dropping by to make sure the tux fit him correctly and taking it home with us for the wedding next week. The lady working there greeted us and quickly got everything ready for my husband to try on. Everything fit well and she offered to steam the suit coat for us, which we gladly agreed to. It was a pretty quick visit, but...

This 1-star is 100% for Tina at this store. I've had two five-star experiences, in person, with another woman. She had a unique name, but I'm drawing a blank on what it was. I digress.

I called today to make a couple of minor changes to my group's reservation, and Tina didn't even take the time to listen to what I needed. She said, "I have a customer here. I can't help you over the phone. You can try to call back when I don't have a customer or come into the store." She then proceeded to go on, unprompted, about why she couldn't help and how I was, essentially, inconveniencing her. She said all of this in the worst possible tone, and actually took a longer time telling me why she couldn't help, than it would have taken for her to simply make the change. I'd have been fine being placed on hold, but I ended up hanging up the phone after about a minute of her ranting about why she wouldn't help me, while I said nothing outside of, "Hi, can you help me with a reservation change?" VERY off putting and uncomfortable. I ended up calling the Florence Kentucky location and that guy was extremely helpful. My call log was about 1 minute, 32 seconds and...

Highly rating this store!! Both gentleman we're highly professional, worked with us step by step, helped us choose colours, they were very patient, made great suggestions! And when we told them our wedding was LOTR themed McKenzie said he was Gandalf 😂 and was playing along with us! Tyler was efficient and fun! We're beyond happy with the service and will be returning in the future. They're wonderful, creative and know the business like no other. They're truly personable and willing to work with any and everyone!!! Cannot emphasize enough what a wonderful experience we had!!!! Tyler was incredibly thorough and helpful throughout the entire experience! He took his and our time seriously! He made great suggestions and listened intently when I made other suggestions. He made sure everything fit perfectly. His attention to detail and professionalism made the whole experience actually really fun. I enjoyed watching my man get dazzled up. And when we needed different sizes, Tyler was right there with exactly what we needed without even batting an eye! Cannot express enough howl wonderful our...