Riddle's Jewelry - Columbia — Local services in Columbia

I had never heard of Riddle’s Jewelry before, but now I am a loyal fan—and it’s all thanks to Seth!

Initially, I stopped by a jewelry store I’ve frequented for years to get a watch battery replaced. Unfortunately, my experience there was disappointing. Not only was I not greeted upon entering, but despite being a repeat customer, I wasn’t recognized. When I inquired about replacing the battery, I received a curt, “No, sorry,” with no effort to check the battery type or even examine the watch.

Feeling let down, I noticed Riddle’s Jewelry for the first time and decided to give them a try. From the moment I walked in, I was met with exceptional service. Seth greeted me warmly and immediately responded with, “Yes, we should be able to replace the battery. Let me take a look.” Although they didn’t have the battery in stock, Seth assured me they could order it and promised to notify me once it arrived. True to his word, I received a text the following week.

When I returned to have the battery replaced, I was blown away by the service. Seth remembered me and greeted me as if I had been a valued customer for years. His professionalism, genuine kindness, and dedication to follow-through left a lasting impression.

Seth exemplifies what excellent customer service should look like—he kept his promises, treated me with care, and made me feel truly valued. Because of his outstanding character and representation of Riddle’s Jewelry, they’ve gained a new and loyal customer. I hope Riddle’s recognizes the gem (pun intended) they have in Seth!

Thank you, Seth, for making my experience so memorable. I now have a new go-to jewelry store, and it’s all...

I went in to have a fingerprint pendant necklace that I wear in memory of my son, who tragically lost his life in 2016, shortened. The beautiful inside and out lady (I didn’t quite catch her name) who waited on me asked me to tell her about the pendant and she listened and even cried when I shared briefly the sad story of how my only child lost his life when he was 18, and that the necklace had his fingerprint on one side and his name, the date of his birth, and the date of his death on the back. It was going to take a few days to have it shortened. However, probably only 15 minutes after I left the store she called me personally and told me she had it done already for me so that I didn’t have to be without my necklace. I gave her a hug which she graciously received. I’m not sure if I should tell this in the review or not, but she actually didn’t even let me pay for the cost of shortening my necklace. She said it was on the house. I was truly touched by this unexpected kindness. I was treated with grace and kindness by her as well as two young men who were working there today. They made me feel special and I can’t recommend this store and the lovely people who work there more highly. The customer service at this store...

I will start with with positives… good collection and knowledgeable representatives.

Now my experience… let me preface this review by stating I am a university student. I understand it’s hard for any industry to take people my age seriously. Hooligans my age don’t tip, are rude, and don’t have hardly a cent. Now, I am not rich but I am not poor. So when I enter a somewhat busy store with three other costumers and two representatives, I understand I will be on a cue. Yet, when 3 others show up including a repair to a 50 cent chain, a “lady of the night” and her senior care giver, and a gypsy couple. ALL OF THEM are noticed before me. 30 minutes I waited to have a gentleman say “he’s been waiting a little while” then not receive a lick of help. Count me out, both on business and trust.

Best of luck. Don’t take this as a sign to not purchase anything from them. I am sure they are great people, just a little careless to a particular class and rightfully so. Just a little disappointed in the service. I would love to change my review one day. I had...