Ashley Store — Local services in Columbus

Pitiful experience yesterday. Won’t be back. First off hadn’t even made it through the first set of doors bunch of sales team is ready to pounce and one spoke up. I was an inch from turning around and walking back out the doorway.

Furniture vultures are worse than car sales or realtors.

I said we just wanted to shop around.

This is when you say my name is Joe Smoe and if there is anything you need help with let me know or ask someone to get me and enjoy your time shopping. BUT NOOOOOOOOO

Questioned what we wanted to look at so my spouse says mattresses

Instead of directing us to that area or walking us there and saying they will let us look, he takes us and disappears after my first basic question no idea why he left or what I said to make him leave. You know say something like I don’t know the answer to your question but let me look for someone who can help you.

I can look myself on this BUT they won’t leave you alone so may as well ask.

Brings back someone who says they aren’t too smart and spells SMRT. Hahaha. Ice breaker trying to be funny. I get humor. I get it and got it.

Now we aren’t only not able to look by ourselves or with one sales rep but now two. Neither of which could answer one question at all. She kept walking close between me and the mattress I was looking at and rolled the eyes when I said something.

Both eager to be there and not help at all actually made it worse.

I was so done from the get go but I am quick to walk out of a place due to high anxiety over stupid sales tactics and rudeness that I tried to tolerate. When I look at my spouse, I knew they was feeling what I had from the start. I said you ready to leave? They said yup!

We walked out.

Appalled about what happened. Honestly I wanted to look at living room furniture also. But no way in heck was I gonna look with that treatment.

Mattress/Furniture shopping is worse than car or house sales for us. I don’t know anyone who enjoys mattress shopping or pushy sales people or ones who makes you feel like you are gonna steal a mattress off the showroom floor.

Didn’t even offer anything to lay down on the beds with like a pillow with a head protector nothing. The mattresses was worn and dirty and a huge turnoff to touch or look at.

Easiest dang question was asked and neither knew what the heck we was talking about or the answer.

Do you sell a Flippable mattress or two sided mattress. Yea you can rotate them. I didn’t say rotate I said FLIP. I’m not that dang old or naive. This is not like asking about an 8 track tape deck or a rotary phone and neither looked much younger than me and should know what a two sided mattress is working for a furniture store.

Hotels buys two sided mattresses for a reason people!! Yes not happy thinking back at that experience.

BTW you have too many employees sitting around doing nothing they should learn about the product they sell in their lazy free time and proper customer service etiquette vs sitting up near the door all together waiting who is gonna pounce. You all...

My girlfriend and I visited this store in November while we were shopping for a dinning set for our new house. Immediately we were greeted by Chemlahyah, who goes by Chemmy. Chemmy himself deserves 5/5 or more stars. He asked if we were looking for anything specific then showed us all of the dining sets. He was extremely polite, professional, and helpful without being over-bearing. We found a set we liked but decided to continue shopping around since this was our first stop. Chemmy wrote up a purchase order for us just in case we decided to come back. We checked out a couple of other stores and in the end wanted to make our purchase here, mostly due to how helpful Chemmy was. He was a huge help and we wanted to make sure he got the credit for the help he provided. The missing star is for some of the other tactics employed by this location, such as the hard push to tack on an upgraded delivery and extended warranty. I am physically able to do whatever is needed myself and if I have the option I am not going to pay someone else to do something I can do. When we came back Chemmy was unfortunately not there so a different salesperson completed the transaction. This other salesperson was not nearly as personable and insulted my basic math skills when he tried to tack on white glove delivery and a warranty that was not needed. He told me I didn't understand how he was helping me and that he made it cheaper. I told him he did not and he asked how I figured. I pointed out that the total cost had gone up nearly $300. He told me that was the sales tax. I showed him that was pre-tax. Then he proceeded to argue with me about that. I had to literally pull out a calculator to show him the price with tax. He also tried to get Chemmy's name off the sale to collect whatever commission or credit for himself. I had to call the next day to make sure Chemmy was still on the sales order. All I wanted was the order to be rung up but it took nearly an hour arguing with this second salesperson to take off the white glove delivery and warranty that he tacked on and I never asked for. Eventually the manager came over to adjust the price and keep the upgrades I didn't want. So thank you manager but I was so annoyed by the salesperson wasting my time that I nearly left without a purchase. Chemmy was the only reason I put up with it and finished the transaction. He deserves the recognition how well he did his job and the great attitude he had...

Not sure where to start, I purchased a reclining couch/love seat and purcharsed the extended warranty up to 5 yrs. I was told the extended warranty covers any damages done during those first 5 yrs and I could exchange as many times as needed. The store lied to us upon purchase and was told we were purchasing real leather reclining couches but I agreed to take show room floor furniture due to the style being discontinued. I signed papers and documented minor discrepancies which I also received a copy of. Upon delivery, none of those minor discrepancies could be found, which told me I did not receive what I signed for, in fact different damages were done. The both charger ports on one of sofas didn’t work, the frame is bent to where when reclining into normal position, the seat doesn’t fold up completely. The “real leather” was pealing off the seat so in fact it was not real leather. The arm of the chair was stripped through the frame. I then contacted the store and they were in agreement to allow me to do an exchange(durning thanksgiving/Christmas holidays). Since then, their were further damages done while in my house due to my twin toddlers which is why I paid for extended warranty. Since further damages were done, it voided my exchange so now I am stuck with this cheap style-I completely understand that. I’ve been in contact will Bill-the GM, Daisy-another GM and customer care to file a claim. I keep getting the run around and get told a different stories each time. One time I’m able to do a claim, another time I cannot because the damages done to my furniture wasn’t covered under warranty- another lie from the store seeings how they sold me the extended warranty to me stating it covers any damages. After almost 3 months of dealing with them, I’m fed up and hired and attorney to sue. My attorney will be pulling cameras with audio where they sold me furniture under different circumstances to make a buck off the community. I have documented every time I have contacted the store/customer care, who I spoke to and what was told all on recordings, I have many pictures of upon delivery damages that they are refusing to replace. We all work hard for our money and this company takes advantage of their community. I will never recommend dealing with Ashley, they are a scam!!! Photos attached are photos from delivery with damages done that I did not agree to in store so that tells me I received someone else’s...