T-Mobile Experience Store — Local services in Columbus

I will waste no more time on Sprint or the horribly managed and staffed Sprint corporate on Sawmill Road in the North West Shopping Plaza. From day one, our phones did not work in our home. We couldn't make calls, receive calls, make or receive texts, or establish a connection of any kind to the Sprint Network. Ha, network...sure, if by network you mean net-won't-work. The worst part was that they didn't seem to bat an eyelash or care. Apparently, this is a common problem to which they snarkily reply, "That'll be an additional $129.99 for a booster that enables an in-home network connection." Talk about upselling and shady sales tactics. I was told, after being quoted $150 at first, that as of two weeks ago, prior to which the booster devices were free, they upped the price--again, to obtain working phones in your home. Okay, so I'm a brand new customer, been with three other carriers, and none ever gave me this problem, and I've lived in my home the whole time. They sent a technician out who determined that nothing could be done, and since we have two of the same phone, both without connection, it couldn't be defective phones. I was supposed to get a return phone call regarding this matter, but never did. Upon calling to return the phones, I was told there would be a restocking fee. Of course. That makes perfect sense. Then, after waiting an hour on hold to make a formal complaint to corporate--after not only the store but the customer care team gave appalling service, long hold times, and transferred from person to person to person, the standard avoidance tactic Sprint takes--I was told I'd be getting a call in the morning from a "higher-up" -- they wouldn't say who or what authority they had -- but I imagine neither John B. in customer service nor his manager will be calling, just like Ernest did not call this morning. Sprint obviously doesn't care about customer retention, just making a quick buck. Shame on me for being a fool this time, but shame on Sprint for not making things right. It was a simple fix, but it turned me into a Verizon customer. No problems thus far with getting an in-home connection with them--no problems with anything. Avoid this store, and if you're thinking of purchasing a smartphone, think twice about Sprint. Oh, and last but not least, I also called another store to see if they had the same answer about the restocking fee. Easton didn't have the restocking fee policy--also a corporate store--but when I explained I hadn't purchased the phones there, suddenly the restocking fee came back, and after asking why and being put on hold for 10 minutes, I was simply hung up on. It seems to be a culture of poor customer...

I was offered to do a trade in at this store, I was promised a $1000 for each phone I traded in without having to upgrade my plan, I asked the representative multiple times if any upgrade was needed and he said no. Also before signing the electronic signature , the amount I was offered on there was 275 for each phone, when I saw that I went back to ask the representative why is that not a $1000 credit and he said everything is fine and I should receive a $1000 for each phone and I shouldn’t worry what it said in there and to go ahead and sign it . I only received half of what I was supposed to get. After talking to multiple supervisor who promised to give me a call back I never got a call back, the other supervisor said we can’t do anything about it. All I was asking for to receive the deal that I was offered and no one agreed to solve the issue, this whole thing sounds like a scam. After my conversation today with 5th supervisor, he said my only option was to update my plan to the megentamax plan and that is my only option. I don’t understand why I gotta be the one dealing with the consequences of an employee’s mistake. As I informed the employee I won’t be making any future payments before my issue is solved. I already wasted 7+ hours talking to representative and none of them solved my issue yet. STAY AWAY FROM T MOBILE, YOU ARE MOST LIKEY TO...

I’m here now with Joel to switch my business internet account to an individual regular per advise of business tech John and Chris to reduce restrictions of use for our business which is in our home. It was walk in day and I sat for 5 minutes then was checked in and help shortly afterwards. I needed a new modem and return label it was seamless, ya know me I like clean anything building area environment etc and this building smelled like food however it looked brand new and I felt relaxed 😎 comfortable and like the BOSS I AM. Okay I take that back there are scuff marks on the white walls, lol. I want this phone over my iPhone 12 Pro Max. Don’t you love to be sold things you don’t want when you know what you do want and it takes you three days to arrive where you want and others are the reason it took so long now I’m waiting to switch our internet. I’m being nonresistance tho. But this was simple made difficult 😞 fo’real. No reflection on Joel but again T-Mobile reps and sprint should be fired and a whole new staff trained it isn’t hard to switch accounts and two departments do not need to do it smh wow this process has taken three days and I’m still waiting they said 30 minutes and we are at 30 minutes and I’ve only sat here and gave them my drivers license 11 people in here now and I’m going to walk out. Three people...