Windsor — Local services in Columbus

My daughter and I visited this store last Sunday to look for a homecoming dress. We walked in around 4:30 and the store was to close at 6:00. She picked out some dresses to try on and we got into the line for the dressing room. By the time we got to the front of the line, the girl managing the dressing rooms informed us that we had to choose 2 dresses because the dressing rooms actually closed at 4:45 and we were "lucky she was letting us try on anything." I asked her what time the store closed and she said 6:00, but that they had to have time to clean up the store because the whole store was a mess and there were only 3 people working. There were definitely dresses everywhere (floor, wrong racks, falling off hangers, etc) and the store was a disaster, but she could have been hanging the pile of dresses on the floor near the dressing rooms and at least attempting to multitask, instead of yelling at customers and giving them attitude about wanting to try on dresses. Who would buy a dress without trying it on? They should just close early if that is the case. It's fall and they are a major homecoming dress retailer, what do they expect?

We left and went down to Von Maur (also in the mall)....smaller dress selection, but they had some very nice ones at decent prices and they were SO friendly to us! I apologized for asking to try on things so close to closing and the lady said, "Of course, that's my job!" My daughter found the perfect one! The difference in customer service between the two stores was crazy....I never want to go to...

So I took my girls out of school they had a academic free awarded day so we decided to cash it in to go hoco dress shopping we live 45mins away so I make sure to check hours ahead of time store says online it opened today at 11am drive all the way there to our surprise store was locked down and there were employees inside wouldn't even come to the door very rude no sign explaining other moms were waiting with daughters as well was not impressed with this store at all We took our money elsewhere for today and so did the other moms every other store in the entire two story mall were open made no sense. Thankful for the helpful wonderful employees at the other stores once this store opened and we went in for my other daughter later on at 12 we couldn't hardly get helped when we did get help it wasn't much effort or...

The store’s clothing options are great, but the staff? Not so much. I went to the store rather than ordering online so I could try items on. An associate directly told me that the fitting rooms were closed, which was frustrating but understandable given the pandemic. However, it turns out that the fitting rooms weren’t just closed. Apparently the fitting rooms WERE open, but only to those that they felt like letting try on. As I was leaving I noticed the same woman who told me the fitting rooms were closed sneaking another customer into one of the fitting rooms and whispering “hurry hurry.” How is this acceptable and not...