Ashcroft & Oak Jewelers — Local services in Columbus

I do not reccomend Ashcroft and Oak take your business elsewhere. 9/12/25 Polaris mall Ashcroft & Oak, for my 10 year anniversary my husband told me I could upgrade! I found a ring I loved, traded in an old one, and spent $8,000 on a new piece. They sent it out to be sized & soldered. On the way home, we realized they never fitted me for sizing, and my old ring was too small if they were going by it. I called them the next morning, and they assured me they could determine my size based on how the sample rings fit. 9/27/25 Received a call from the Polaris store saying my ring was ready for pickup. While on the phone, they realized the rings didn't fit together & weren’t soldered. I had planned my entire weekend around going there on the 28th, since that was the date they gave me, and we’d be out of town for most of October. 10/2/25 My mom and I both live just short of 1.5 hours away, but since she was in the area she stopped by the store to look at the ring and see what the issue was. The jacket surrounding the ring had been bent inwards, and the solitaire no longer seated. After much discussion we decided my mom would pick it up because neither of us would be in the area again soon — and I still feared the ring wouldn’t fit, since they never sized me properly in the first place. When she brought it to me, it was still way too big. 10/3/25 I contacted the Ashcroft and Oak location at Fairfield Commons mall. I explained everything, and they told me their jeweler picks up and drops off on Wednesdays. If I brought it in before then, they’d send it out for repair, and it should be ready the following Wednesday. 10/7/25 I went into the Fairfield store and again explained the entire issue. They measured my ring — it was sized to a size 9, but I need a 7 ¾. They also mentioned I wasn’t charged for soldering initially, so if I wanted it soldered now, it would cost extra. I decided to hold off on that. They told me it’d be back the following Wednesday. 10/10/25 Celebrated 10-year wedding anniversary — without any ring. 💔 10/15/25 Plans changed, and I couldn’t pick up the ring that night. My mom offered to do it Thursday afternoon. I called the store, they said that was great since they usually receive them between 4-8 PM and they’d update the pickup info. 10/16/25 They told my mom the ring had just been dropped off that week and hadn’t gone out for repair yet. She called me, and I sent her the receipt from when I dropped it off. Then they checked further and found that it actually came back from repair the day before — but the set still doesn’t fit together and will need to go out again next week. My mother expressed how upset I’ve been through this entire ordeal, and they promised to expedite the repair and ship it if necessary, though they insisted it’d be faster if I picked it up in person, they said it should be ready Tuesday.

After reflecting on this nightmare, knowing I’d have to go through all of this again for any future repairs, and reviewing the paperwork, I decided to return it since I’m still within the 60-day window. I contacted the Polaris store where I bought the ring and told them I wanted to start the return process to get my original ring back, explaining why. During that call, I learned that soldering isn’t an extra charge after all — it’s covered under the plan I purchased, contradicting what I was told previously.

I am beyond disappointed and utterly angry with how this has unfolded. What was supposed to be a special occasion has turned into a draining, exhausting ordeal that’s wasted my time, energy, and patience. I can't express enough how outraged I am — not only by the blatant incompetence but by the complete disregard for my feelings and time. I have four kids, work full time, and simply don’t have the luxury to keep running back and forth, dealing with this level of failure from two stores. The fact that this mess has persisted as long as it has — over and over again — speaks volumes about the utter neglect and poor management of...

Sam and Jess helped me get exactly what I needed for an engagement ring.

UPDATE 10/21/25: I'm sad that I have to make this update. I just now received the resize for my band, so now I feel that I can make this complaint known.

In short, my fiancé loved her engagement ring. After we got engaged, we decided to go back to pick out the band that she wanted to go with it. The one that fits closest to her ring was apparently in New York and the only one available. My fiancé and I are long distance, so we requested that it be sent to the location closest to her so that she can try it on before I buy it. If they were not able to do do this, then they would call us so that we would be able to work it out with the other store.

A few weeks passed and we heard nothing. I happened to be in the area and swung by to ask about a resize for my ring. While doing this, I asked if there were any updates on the band that we requested to be transferred. As it turned out, the band was sent to the Polaris location instead of the location that we requested; it had also been there for a while according to Jess. I then ask if it could be held until my fiancé would be in town in a few weeks. I'm told that they can't promise that. I then ask if it could be sent to the other location as initially requested. She then tells me that "If they do that, then they won't get the credit for the sale". She then proceeds to try and get me to buy the band that day, even though we agreed that we weren't buying without trying it on first.

After this, my fiancé and I called the other store to explain the situation and try to get them to mail in the band. They agree to contact this location to get it mailed in. Not long after this call, I then get a call from this store telling me that the band "just came in" and it's available to look at/buy. No it didn't. I was in 3 days prior (at that point) and saw it for myself and I was told that it had been there for a while. So they just lied to me on top of everything else. I explained that I already made other arrangements to have it sent to the other store and she hung up.

Fast forward a couple days and my fiancé gets a call that this location is refusing to sent the band over. We had to call corporate and they had to put in a request to have it sent over.

To say I'm disappointed in this experience is an understatement. I would have kept this as a 5-star review and recommended this place to anyone else looking for jewelry. However; going against our request without communicating with us, pressuring me to buy under circumstances that were clearly against our wishes, lying to us, and making the process more difficult to where we had to go to corporate to get it resolved (all to have the credit go all to yourself) is an unforgivable display of poor customer service. I am not accepting any templated apologies nor will this location be receiving any more of...

My boyfriend and I went in to the Ashcroft & Oak store in Polaris back in late September to begin shopping for my engagement ring. My budget for the ring was $20,000, but we didn't tell the gentleman working behind the counter this, we simply said we were looking, and asked to see a few rings, starting with some cheaper, smaller options. Every ring he pulled out, he checked the price of before handing it to me, but at one point I decided to look at a more expensive ring (around $6,000), and he checks the price and says "I need to make sure this isn't a financial liability for you to try on." Um... Say what?

He allows me to try it on, and I really like it. We begin inquiring about the price, and ask about finance options (BF and I share finances, so if he just paid cash or put it on a credit card, I'd know, and he wanted to keep the "when" of buying it a surprise). The salesman then insinuates we wouldn't get approved! My BF makes six figures a year, and has amazing credit (and again, could've paid for the ring in full right then and there), but apparently we looked to poor to possibly get approved?

We left with a really bad taste in our mouths, but I did like the ring, so a few days later we went back. This time there was a saleslady, and before I went back to the ring I liked, I asked to see moissanite rings, because even though we had a hefty budget, I didn't want a mined diamond, and wanted to see other options. She proceeds to tell me moissanite is "too soft" and would never last as an engagement ring; moissanite is a 9.5 on the MOHS scale!!

I was absolutely disgusted. A straight up lie, and terrible customer service? What if I had been on a strict budget, and went in looking to spend less than $1k, and needed to finance? How would I have been treated then?! If you need a ring, budget or no, skip Ashcroft & Oak. This place sucks all around.

I went to Edward Warren Jewelers in Pickering ton, and couldn't be happier. The jeweler was exceptionally attentive, gave me tons of options and even special ordered a ring I was interested in, just so I could see it. Never once discussed budget with him either, but he treated us like we were his most important customers, and I found the ring...