Valueluxe — Local services in Commerce

This is a FRAUDULENT COMPANY! DO NOT TRUST ThEIR SITE NOR BUY FROM MADALUXEVAULT!

They had cheated on the sizing of the bag of a Pink Moschino Bag which I had recently purchased online from their website.

The size of the bag they indicated online is H 5.9" X W 9.4" X D 3.1"; Strap drop 2 - which is a Medium size Moschino Biker Bag!

HOWEVER, the dimensions of the bag I had received was - the Width is only 8 inches which is the SMALL size Moschino bag!

They had MIS-SOLD the bag to me and the PRICE i paid for was for a Medium Size Moschino Biker Bag!

I wrote to them but there was NO response! Instead, Madaluxevault had sheepishly removed the listing of the Pink Moschino Biker Bag I had purchased and also removed another Black Moschino Biker Bag with the same measurements, from their online store. How convienient! FRAUD!

Gosh! Completely disappointing! Thought Madaluxevault is a reputable company but I guess I am completely wrong!

TERRIBLE! NEVER PATRONIZING Again!

Update as at 19 Jan :

I have Not received the 30% refund as they mentioned/offered.

The Bag they sent over was completely wrong in size What they sent over to me was a Small Size Moschino Pink Biker Bag but what I had paid for was a Medium Size Pink Biker Bag. As the professionals in luxury brands, they should have been well aware of the bags they sell. I own afew of these Moschino Biker bags and do NOT need to measure it myself. Just by one look, you’ll be able to tell the huge difference in size.

Update as at 20 Jan:

I received the 30% partial refund but the price I have paid for is still Premium for a Small Moschino Bag...

I wanted to try this store, they have nice varieties of designers items but they are still overpriced. They had extra 20% off Alexander McQueen wallet on chain but even after that discount it was higher in price than in Nordstrom rack and the outlet boutique in desert hills. I showed it on NR app to the lady who works in the store and she offered to try to price match it after talking to the manager, then I checked another YSL purse to find it also more expensive than the outlet boutique . So I just left the store as I felt that it was not a good bargain...

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