UFC GYM Concord — Local services in Concord

The gym was Great at first! The GM at the time (Mike) hooked us up with a free trial pass and waved our fees to join. My wife and I loved coming to the facility until the management and personnel started to change and we got “scammed” out of money over a cancellation issue at the end.

Pros: great equipment for heavy lifting and bodybuilding.

not too crowded compared to other gyms

Cons: trainers will take all the free weights for their client classes, leaving only 50lb+ dumbbells.

training class clients take weights off of machines in use (a lady took a 20lb plate off my bench while I was in the middle of a rep, causing me to lose control) when I got mad, the front lady told me to leave for being “aggressive” towards a PT client.

PT classes will run through and knock people down who are using the lap track upstairs. Trainers and staff do not care and tell you to move out of their classes way.

the facility is not very clean anymore, the locker rooms are a constant mess.

many of the staff, especially the reception are rude and more concerned about their social media posts than customers. You can usually catch them scrolling Instagram or Snapchat when you need any help.

They freeze accounts instead of cancelling them to keep their numbers up, then Start charging again after six months as we found out. They will make you show them all kinds of paperwork to prove it, then offer 1 month refund. Corporate office is no better.

Equipment takes a few months to get fixed, sometimes leaving dangerous equipment available for use until someone complains.

The newer GM, Adam I believe, and the OM female can be very condescending and seem to not care about their customers, but more so their Head count and income stream. They also let their front staff handle complaints directed towards them and let the staff tell you theyre not in the office when they...

*5-DAY PASS IS FALSE ADVERTISING AND A LIE I'm so disappointed in the treatment and sales tactics that were used while visiting. My husband and I just moved to the area, we only needed a two month membership, as I'm sure that was a turn off for most. During our moving process, we were scammed selling our items and have malware/fraud all over our bank accounts. We haven't been able to purchase a membership until we have our bank cleared and new cards, so we were super excited to see this 5-day pass. When walking in, we explained to the sales gal our situation and that we would love to purchase a membership after our pass, our new cards and bank should be cleared by then. We took a tour, the girl was nice, we told her we have been members at Life Time in the past, I kept to myself that I use to be the manager there. I didn't think it was relevant. I trained my sales team for years, and Life Time is no where near this type of gym. The girl kept changing numbers around and when we firmly told her we literally couldn't pay anything to sign up, she said "let me go talk to my manager" which I'm sitting here like, this is such an old school sales tactic!! Like come ON, be respectful of people and their money. I'm so happy we got to experience the professionalism of Life Time. The manager, Jayson seems to have a TON of bad reviews for the way he treats people and nothing seems to be done. I was turned away by how disgusting the place was while we worked out, the VENTS!! Again, I know I'm use to a nice health club, but after we told the manager and girl no, they said "okay well we will just activate your pass for the day." So the five day pass is just a way for them to get the sale on the first day. They will pressure you and it's soooo bad. It was almost embarrassing. We will not be giving any of our money here. Please get...

DON'T DO IT. They make it a nightmare to cancel your membership.

I walked in to cancel my membership and was told that the GM was not there, so I could not cancel. The front desk said the GM is at the gym during the day weekdays, so I could come back then (great option for those who work during the week). The front desk gave me a couple of the GMs emails to contact them to cancel and I emailed them same day. Didn't hear a response for a couple weeks, so tried to go through the UFC website. Didn't get a response from that either so finally gave in and went in person during a weekday. I was told A. You have to give at least a 21 day notice of cancelation and B. I'd have to pay the annual fee and the next months dues before I could cancel. At this point I'm worn down by their process and would rather pay the over $100 to end it rather than argue with someone with the mental competence of a walnut and a big corporation that doesn't care. Back when I signed up I paid first month's dues, LAST MONTHS DUES, enrollment fee ($25), and a processing fee ($59).

If you've read this far and not turned off, here's a couple other observations that i otherwise wouldn't have taken the time to write a review for but Im here now so: If you like to hit the gym after work (~6pm), just know they run classes at that time and there will be about 30 grown adults running around the gym like a herd of cats from the back workout area, upstairs, and back down.

Gym music (not to sound like a boomer) can get so loud that it overpowers your headphones that are turned all the way up. Not a big deal if youre down to embrace the super sick gym playlist.

Check out the other 1 stars and BBB...