Helzberg Diamonds — Local services in Concord

I bought several pieces of expensive jewelry from the Roseville store over many years. I was very faithful to take them in for cleaning and inspection. They even replaced a ring because the stone was cracked. Then all of a sudden, without a notice, they closed both the Roseville store and the Sacramento store. I found this out when I went to 5he store for my 6 month cleaning. When I called them, I was told I would have to travel to the concord store for the cleanings and to keep up my warranty. They told me I could mail them if I wanted to. I am not happy with this and can not understand why they could not contract for another jewelry store to pick up the inspections. It is not easy for me to travel a couple hours for a ten minute cleaning and I refuse to mail my expensive jewelry. I will no longer be buying...

I had been shopping through a few jewelry spaces in the mall and this one definitely felt the nicest to me. They had a large selection and both the store and products were very clean and polished. I ended up speaking with Addy, who was so helpful and friendly from the get go. She was extremely patient with me as I asked a ton of questions. She shared a number of beautiful options after we discussed what I was after, offering the full range, from more entry level options to big ticket items. I appreciated that I wasn’t made to feel pressure to purchase anything in particular. I ended up going with something that I think is just perfect. I would go back again. It was so much less painful or stressful than I was expecting!...

I had experienced the loss of my stone on a ring whose prongs/basket failed. My insurance recommended we visit Helzberg to consult for a replacement and repair.

The team was so incredibly helpful, from the first phone call, to taking the time to help me research options and replacement stones, to communicating with me along the entire way. I was very impressed, well before actually receiving the finished product. Once the ring had arrived, I was blown away. The work performed was stunning and I couldn’t have been happier.

Super appreciative of the service, support and delivery all the...