Nicho's Auto Stereo Sound — Local services in Conroe

Let me preface this review by saying that I waited 2 full weeks after the negative experience I had with this company before leaving this review. I wanted to make sure that the review was fair to the company and accurate.

The 2 star rating is comprised of 2 components. The first part of the evaluation is based on the quality of the work. That I give 3 stars. The work wasn't terrible but for $2300 I feel that they could have mounted the amp and the crossover rather than just laying it under the backseat. Also, 2 months after installation the front left door speaker and tweeter stopped working due to a bad wire connection.

The second component to the evaluation is the customer service aspect. This is where it gets really bad. I called Nicho's to explain the above mentioned problem and told the young lady on the phone I was having trouble finding my receipt and I asked if they could look up my purchase in their records. I was immediately met with "It says on your receipt that the receipt must be present for any warranty work." OK, again I reiterated that I could not find said paperwork and asked if there was another way to verify my purchase. I was told no, that they have no electronic records, nor do they have the initial hand written receipt from 2 months prior. Really I'm sure if I were to dispute the charges with my credit card company they would magically be able to provide that receipt, but we will save that story for another time. I was then told "And a credit card receipt of your purchase won't work either because it doesn't itemize what you bought." Hmm, ok, but for $2300 dollars I'm certain something had to have been wired, correct? I explained that I wasn't asking them to warranty/replace anything I just wanted them to look at the wiring. The young lady became very rude and unprofessional and told me that I could speak with the "Boss Man" when he returned next Monday but it wouldn't do any good because he was going to tell me the same thing. Wow!

I'm certain that the young lady who I spoke with must be related to the owner in some capacity. Speaking to your customers in that manner and making decisions for the owner without consulting him first just doesn't fly in 99% of businesses, unless it's family owned and you feel that you can operate with impunity or any sort of repercussions. As a side note I did find my receipt several days later but I didn't take my vehicle back because I was concerned that they might seek retribution by damaging my vehicle. Instead I took it to another stereo shop who, SURPRISE, found a loose door speaker wire. This is literally the worst that I have ever been treated as a...

Avoid this place! They do poor work and do not stand behind it. I paid them $250 to do a stereo install on June 16th 2021. They got the stereo installed with backup camera but it certainly didn't look professional. They left wiring hanging over the pedals and the steering wheel controls no longer work.

My wife said she could live without the steering wheel controls so I secured the wiring and moved on. 2 months later the radio doesn't power on at all. I told the wife to take it back to Nicho's and see what happened. They told her because she didn't have a paper receipt they wouldn't even look at it without charging a $55 shop fee.

My wife called me and I spoke to their installer. He said he would take a quick look at it. He pushed a few buttons and nothing happened. He said they'd need to charge a $55 fee. I drove to Nicho's and spoke with the receptionist and the installer.

I told them they had two options available. They look at the install and if it was a loose crimp or connection they need to fix it. If the radio is defective that would be on me. If they wouldn't fix it and I found a flaw in their workmanship I'd let everyone know about it. Well here I am typing this review.

I pulled the radio out in their parking lot and found a battery power wire was crimped incorrectly and wasn't even in the connector. It still had 12 volts to it which means they didn't install a fuse. This loose battery wire could've burned our van to the ground! These people have no business working with electricity.

I informed the receptionist and installer about what I found. All I got was a shoulder shrug and was told have a good day. If you're looking to have any work done to your vehicle...

Got tint with them at their other shop they didn’t install it right on both sides it’s peeling off from the the corner same spot . Decided to give them a try with car Audio got a headunit and subwoofer installed at their location . One of the speakers didn’t work so I assumed I had a blown speaker I replaced the ones in the back because that’s where the “blown speaker “ was and it still doesn’t work . My siblings took It to them to fix and it was just a wiring issues at the headunit which they installed and they even charged me for that . I didn’t even want to bother with that since I never have time to go in . When they fixed that I noticed that my radio wouldn’t work now I guess they forgot to wire my antenna to the headunit and one of my trim pieces wasn’t put on right either . Just save yourself time and headaches go somewhere less the quality isn’t what it used to be these reviews are probably bought anyways they have a “give us a good review and we give you a discount...