AT&T Store — Local services in Contiguous United States

Worst experience with a retail wireless provider ever. I had my GF go into the store and ask the only individual working in a completely empty store how to go about transferring a phone number from my past company's ownership to my own plan which had been canceled less than a month prior. Just about everyone nowadays knows that in this day and age your cell phone number in business is as important as a SSN. For context, my GF went in to identify the process with the sales rep to accomplish this transfer as I was working. The thought process was that when I was available I could just swing in with all the proper documentation etc and complete the process Upon explaining to the sales person what we wanted to do and trying to be as efficient as possible all he could tell her was “I can't tell you what we can do without logging into the account”. First false statement made by the individual considering if he was properly trained or actually cared about helping her out he could theorize the process to her; which is exactly what the AT&T call center did when I called but I digress. Due to his inability to help because he couldn't see the account I was forced to leave work to provide my ID to access the account. The individual scanned my ID, accessed the account and then stated the obvious which my GF explained when she walked in 30 min prior “the number is owned by your company and has been canceled”. He then proceeded to make the statement that because the phone number was canceled there was nothing that he could do except sign me up for a new plan and provide me a new phone number and that my phone number was gone and there was no way to retrieve it. Incorrect statement number 2. With all that said, that wasn't even the most frustrating part. When we asked what could be done to retrieve the number, move the account, etc. he just held up his tablet and continued to say that there's nothing that can be done because the account had been canceled like we were completely ignorant to the situation. Also a simple google search performed by literally anyone will tell you that numbers are not recycled for 60-90 days. So here’s where an AT&T rep was extremely helpful and who has no association to this store. I made a call, provided the exact information that my GF did in the store. The call center rep pulled up the account, notice that it was still owned my previous employer, told me that they won't be able to access it since I am not on the account and informed me that if I wanted to access the account and transfer the phone number that I would just simple need to contact the account holder and ask them to submit a TOBR to AT&T (Transfer of Billing Responsibility). Once my previous employer submitted the TOBR and an email from AT&T was sent with a verification code which allowed me to open a new service plan and transfer the number to it in literally 6 minutes. I would love to know why your sales person couldn't provide us with a lick of information regarding our situation. We literally spelled it out for them. Either way I wont be going back to...

Destin manager on sept6 was rude and arrogant I switched from verizon being promised lower rates140 for three lines and internet The first bill that was auto paid in may was almost700 dollars june almost 300 july 256 , we received three watches we returned we called and held for customer service for three hours for a supervisor and was then told att has no supervisors after 15hours of phone and store time asking for assistance the sales rep told us "this is very common with att sue them to get your money back and go back to verizon We received another watch three months after we canceled service Now keep in mind we discontinued service months ago ww went to the store today july 6th and told the manager my husband is an attorney and we told him per protocol of att we are disputingThe charges but have not had any feedback We asked the store manager to provide us with a return label and he said since we used the word sue we must leave the store and he would not provide us with a return label I have now received an bill for. 560 dollars for august september for services and for not returning an internet box in spite of the fact that numerous times i told customer service we had a receipt and provided them with the ups tracking number proving we had teturned it to verizon and at that time verizon helped us cancel Att Now. Att took close to.1300 dollars from my account ,cannot be reached as warned by the sales rep at att and i have a watch i never ordered and the destin store manager refused to give us a return label to return it Because we used the word sue following what the sales associate at the store told us we should do ..the manager at the destin store is leaving us no alternative but to do what their sales representative suggested "sue them" his exact words. The manager there was more concerned wirh telling me repeatedly he was a manager then resolving the problem no wonder their own sales reps tell people "customer service is terrible. ,go back to verizon and sue Att this happen...

I've been trying to get my old phone working for the past month. I've been inside of the AT&T store four times talked on the phone to the AT&T customer service three times and every time I get a different story and told to contact somebody else. I originally had a go phone and lost the Sim card I went in to add my phone to a family member's plan and they told me they couldn't transfer my number that I would have to get a go phone and carry two phones at once in order for it to work. Once I got a second phone and came in to get my Sim card made I was told that I could port my number over but I would have to call the customer service line in order to do so or I could pay $15 for a replacement Sim card. Of course if I could have my old number I wanted that so I left and decided to call customer service . After talking to customer service three times I was told that I had to go in store in order to port over a number that was not from another carrier. once I went back and store the guy told me that he couldn't do it but that the customer service should and when I told him that customer service said that he had to do it he didn't have any answers for me when asked if he could make me a Sim card he said that I would have to have the phone that I was going to use with me or he wouldn't know what kind of SIM card to make.after going to get a phone I went back into the AT&T store now the fourth time to simply get a Sim card made and was told that if I didn't have my ID on me she couldn't do it even know they have seen me in there three times with my ID. worst customer service ever and I wish I didn't have to stay with AT&T now...