Ashley Store — Local services in Corvallis

I want to say off the bat that our sales person, Jenny, was absolutely lovely - helpful, friendly, funny, and knew her stuff. This review is not for her. She gets 5 stars. The rest of the experience was increasingly irritating and we'd never go back to Ashley. There was no floor model for the couch we wanted in-store but the assistant manager did agree to waive the re-selection/re-stocking fee if we hated it, which was nice. The delivery estimate was longer than we were hoping but not unreasonable. We scheduled delivery but they called the day before to say one of the pieces of the sectional had been "broken beyond repair" in transit and had to be reordered. The manager called three times without having all the needed information but he was at that time very apologetic and mentioned a discount or compensation for all the trouble. We ended our last call with him getting right back to us to see if he could borrow that piece from another order who hadn't been waiting as long. We never got a call back and we didn't know what we were actually receiving when the delivery truck arrived. Unfortunately they were delivering the broken piece which had been repaired. The stitching was slightly crooked across the back where it had been stretched and re-stitched, but my bigger concern was the internal framing that the delivery guys said had been "shored up". Had anyone communicated with us or offered a discount on the repaired piece we may have felt differently, but we paid a lot of money for a new couch, not a refurbished one. I told the delivery drivers we weren't happy with it and wanted to wait for a new piece and they immediately became cold, annoyed and actually argued that they couldn't take it back. It was a very odd interaction where I had to stand in front of the door and forcibly tell them no, they could not bring it in. I had to call the store so the assistant manager could direct them to return it. We'd still gotten no update a week later so I called the manager, who seemed irritated at the imposition on his time, and he was clueless about all of it and said he'd call me back. I waited until the following afternoon to call him again and was informed they had ordered it and would reach out to schedule delivery. I inquired about the discount he had mentioned initially and he was very non-committal but said maybe they could throw a gift certificate in the mail. The second delivery drivers were actually great even after the last piece had to be carried through our two story patio doors when it wouldn't fit in the front door. And we've been happy with the couch so far. It's not the quality I'd always associated with Ashley and I can't see it lasting too long before it wears in beyond comfort, but it's fine for now and it keeps us from stressing about the pets being on it.

We definitely haven't gotten any gift certificate in the mail or any further communication about it whatsoever. Not impressed, Ashley. We'll go somewhere...

ZERO STARS WOULD BE MORE APPROPRIATE

I purchased a very expensive recliner for my mother at this particular store a few years ago during the pandemic, and the sales rep was great. When my mom and I came in to shop back then, we didn’t know that it was just a show room, and we were told shipping (due to the pandemic) was backed up for months. Fortunately, we were able to purchase the item on display, and my mom absolutely loved it.

My mom passed away 13 days ago, and I thought I would swing by to see if there might be another recliner available that I could fit in my mom’s, now vacant, bedroom. The website said the store was open until 8 p.m., and I was there a couple of hours before said closing time.

I walked up to the building, and a gentleman was standing right out in front of the door. It looked like he was closing up for the evening, so I kindly asked, “Are you still open?”

He very rudely replied, “For what?”

I said, “To look around.”

Again, he rudely replied saying, “I’ve got furniture and appliances. What do you want?”

I said, "I'm interested in furniture." (All the while, he's standing in the middle of the doorway entrance.)

He replied again with something snarky, and I ultimately walked away after saying, “Forget it, dude.”

Now, if the business was closed, all he needed to do was say that, but the website says the business is open until 9 p.m. every evening except for Sundays (8 p.m.). I took a snapshot of the hours showing on the website while sitting in the parking lot after this happened. It looked like the gentleman took off about 10 minutes later as I was drafting this review in the movie theater parking lot next door.

I think this might be the 2nd Google Review I’ve ever posted in my life. I never post reviews unless I’m overly impressed or incredibly disappointed, and even in those cases, it has to be an extreme feeling of either of those positions for me to post anything.

I’m not sure what went on here tonight, but I won’t be going back. This was the last place (during the pandemic, as I mentioned earlier) that I publicly shopped at with my mom before she passed. It was kind of a sentimental thing for me to come back here again tonight.

Clearly, I'm extremely disappointed. I don’t care if this was the owner or an employee. The company should be ashamed. A simple explanation of what that was all about and an apology, and I'll remove this negative review. I don't get pleasure in writing things like this, but from my perspective, this type of experience is...

Changed my review after two years the bed mattress sagged so bad we had to go through the manufacturer and take so many pictures and fill out and scan paperwork. It was a hassle. We than had to pay shipping another 175. 00 for a new mattress that after another year is starting to sag. 4k mattress!!! Was also told to have the warranty we had to buy the mattress protector and assured us that the extra 200.00 for it would refunded after a year. Well the email link for the mattress protector did not work the company removed the page. I went to main page, nowhere does it say we get our 200. 00 back, so we were lied to and deceived into spending that extra 200.00 . Their signature power couch and loveseat I was told by the rep it was pet proof. And they would replace it up to 10 years even for stains they would come out and clean it. LIES!!!!! Lies. It's not pet proof cats claws punctured it, my dogs laying on it have tore up the fabric. The arm cushions have flattened to the wood. I have to put pillows on the arms and blankets on the couch. WE BOUGHT THIS BECAUSE YOU SAID IT'S PET PROOF AND HAD A 10 YEAR WARRANTY. LIES AGAIN. I do not trust or reccomend Ashley. The furniture will fall apart and they will not honor their warranty. I was assured at th store to not worry about anything with the couch set, they even cover stains and will come out to clean them don't berthen. It's a one year limited warranty. These couches are made to last less than five years. We spent 6k on new furniture that now looks horrible. I feel they owe me a new couch set at the least. When you have any issues with your furniture you will not get help. Every is, great till you have an issue.. Wonder how many of these five star reviews feel after a few YEARS. I WILL NEVER BUY ANYTHING FROM...