Sneaker Town — Local services in Cutler Bay

Recently bought a hat online from this store. Never recieved the hat because usps said my address was "insufficient". Emailed usps they told me the hat had been returned to sender. Tried to email sneakertown to work out a new shipping address and see if they received the returned hat, but the did not respond, this was a week after the hat had been shipped on their end. Week goes by no response from sneakertown. I send another email no response. Another couple days go by I send one more email, still no response. Its now been two weeks and I haven't heard back from anyone. Hoping this can be resolved, but so far not impressed with the customer service. Update: sent a dm to their Instagram sent another email, still no response. Terrible, terrible service. And just atrocious experience so far. Not one single soul has had the decency to reach out to right this. Shame.

Update:BEWARE FOR THEY DO NOT CARE!!!!!!! refund was distributed after a month of cat and mouse. What could have been easily solved if customer service would have just made any sort of effort to contact me back. Even after the refund I still hadn't heard from and actual person. The most I got was a standard refund notification email. Sad to say but I would be very careful with ordering anything from Sneakertown. If there are any issues you will not be given the common courtesy of a well ran...

I love the shoes! The experience, not so much. I ordered these shoes online. The website said 5-7 business days for the order to “process.” I waited 7 business days and checked the status. It still said “in process.” I called a few times, no answer. The next day, I called and got someone. He told me they had lost the other shoe and had been looking for it. Why that wasn’t communicated to me? I have no idea. He said they had a men’s 5, I ordered the 5.5, I asked if that would work for a 7 in womens. He said yes, turns out this is a no. The guy was really nice, I’ll admit that. He told me I could swap them if they were too small. They were a little snug for my liking. I called for 2 days straight, no answer. I emailed, no answer. So I guess I’ll just wear them and try to stretch them out 😂

My advice? If you can’t physically go to their storefront and you don’t feel totally confident in your shoe size, I wouldn’t...

sneakertown has terrible customer service. I ordered the Texas hat with the copper logo a while back and they sent me the completely wrong hat (literally a Pittsburgh Pirates hat instead) and I contacted them and no one got back to me until I commented on a picture of their latest drop where I was calling them out for not responding to emails and dms. They then sent me a label to return, but still no reply to emails or dms, I sent the hat back expecting either a return or the right hat, but they just been ghosting me ever since. Good thing is I kept the receipt from USPS with the tracking so I know they recieved it, a good two weeks ago. But still no return has been processed so I have yet to get my money back. This is my first bad experience with them since I regularly order hats from them, but I’m more than disappointed with the customer service for something that could’ve been...